EPSON PRODUCT SUPPORT BULLETIN

Date:

7/10/2002

Originator:

JD

PSB #:

PSB.2002.07.001

Authorization:

 

Reference:

N/A

Total Pages:

1

Product(s):

Perfection 640U, 1240, 1640, 1250, 1650, 2450 series scanners

 

Subject:

Copy Utility Workaround for Non-Epson Printers on Macintosh Systems

This bulletin was created to provide information on using Smart Panel’s Copy Utility with non-Epson printers on a Macintosh computer. The following sections describe a workaround that can be used when Copy Utility has problems working with non-Epson printers.

Description of Issue:

Epson Smart Panel includes a utility called Copy that is used for scanning and printing documents. Although Copy works with non-Epson printers, it does not support all models. Epson periodically releases updates to support the newer models. However, since new printers are continually being released to market, the current Copy utility may not work with the latest models.

When Copy Utility launches it first initializes the scanner and then the printer. If it does not recognize the printer, the program may lock up the system or simply stop running. You may have to use the Force Quit command or restart the computer to recover.

Workaround:

As a temporary solution, select the LaserWriter as the default printer and then launch Copy. In Copy, select the printer that you want to use. Click the Copy button to auto-scan and print. You can use this workaround with Smart Panel 1.01A, 1.02A, 1.03A and 2.0A.

Follow these steps to configure Copy for the workaround.

1)Open Chooser and select a different default printer. We recommend using the LaserWriter. Close Chooser when finished.

2)Launch Copy. Click on the Target Printer button. This automatically opens Chooser. Select the actual printer you will use to scan and print. After completing your selection, click OK to close Chooser.

3)Click Print Setting and configure the printer driver settings as needed. Click OK to close the Settings dialog box.

4)Click the Copy button to start scanning.

5)When you are finished using Copy and you have no other print jobs, open Target Printer and set the default printer back to the LaserWriter. Close Copy.

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