Problem Solving

The following table will help you to identify and solve problems which may occur when using the ASF. If the problem is not listed, or if it is not corrected by any of the methods suggested, contact your supplier for help.

 

Problem

Cause

Solution

 

 

 

 

 

The ASF does not

The paper bin(s) not in operating

Set paper bin(s) to correct operating position.

 

feed the paper

position.

 

 

 

 

 

 

 

The platen movement is not being

Check the ASF mounting and proper gear

 

 

transferred to ASF.

contact.

 

 

 

 

 

 

The printer must be set to ASF mode.

Set the ASF mode, refer to the manual.

 

 

 

 

 

 

The ASF is out of paper.

Reload the paper bin(s).

 

 

 

 

 

 

There is a paper jam condition.

Remove the jammed paper and restack the

 

 

 

paper

 

 

 

 

 

More than one sheet

The paper is not fanned enough.

Fan the paper and reload paper stack.

 

of paper feeds at a

 

 

 

The paper is out of specifications or

Replace with new paper according to the

 

time

 

damaged conforming to ASF

ASF standards.

 

 

 

 

standards.

 

 

 

 

 

 

Paper goes a skew

The paper is damaged.

Remove paper from the bin and replace it

 

 

 

with new paper.

 

 

 

 

 

The paper is not

The output paper stacker is full.

Empty the output paper.

 

stacker ejected

 

 

 

The paper does not match the

Replace the paper with proper one.

 

properly

 

specifications

 

 

 

 

 

 

 

 

 

 

 

 

 

 

111