Solving Problems

If you have a problem with the product, check the lights on the control panel and the code number or letter in the k [Copies] window to diagnose what may be causing the problem.

You can also check “Problems and Solutions” on page 24 for troubleshooting suggestions on using the product without a computer. See the User’s Guide included in the software CD-ROM for help on using the product with a computer.

Error Indicators

O: Indicates light on

k: Indicates light is flashing

Lights/Code

Cause

Solution

 

 

 

 

 

 

 

O b Error

No paper is loaded in the

Load paper in the sheet feeder (& “Handling Paper” on page 8). Then press

 

 

 

 

 

sheet feeder.

x Start E [Color] to continue or y Stop to cancel.

 

 

 

 

 

 

 

 

 

 

 

 

Multiple pages have been

Remove and reload the paper (& “Handling Paper” on page 8). Then press

 

 

 

 

 

fed into the sheet feeder.

x Start E [Color] to continue or y Stop to cancel.

 

 

 

 

 

 

 

k b Error

Paper is jammed.

Clear the jammed paper (& “Paper feed problems” on page 24).

 

 

 

 

 

 

 

k B

An ink cartridge is running

Replace the ink cartridge (& “Replacing Ink Cartridges” on page 17).

 

 

 

 

 

low on ink.

 

 

 

 

 

 

 

 

O B

An ink cartridge is

If any cartridge is expended, you cannot print until you replace it. Replace the ink

 

 

 

 

 

expended or not installed

cartridge (& “Replacing Ink Cartridges” on page 17).

 

 

 

 

 

correctly.

 

 

 

 

 

 

 

 

k b Error

An unsupported memory

Remove the memory card (& “Handling a Memory Card” on page 12).

k m

card is inserted.

 

 

 

Print Index Sheet

The memory card does not

 

-A4-

contain any valid images.

 

k i

 

 

Print From Index

 

 

Sheet

 

 

k f/e/DPOF

 

 

Print All/DPOF/

 

 

PictBridge

 

 

k [Copies]

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

k b Error

An index sheet was not

Position the index sheet correctly on the document table, aligning the top of it with

k i

recognized because it is

the left edge of the glass. Then press x Start E [Color] to continue or y Stop

not positioned correctly.

to cancel.

Print From Index

 

 

Sheet

 

The index sheet was not printed correctly. Print the index sheet, mark it, and try

k [Copies]

 

 

 

 

 

again (& “Selecting and Printing Photos Using an Index Sheet” on page 14).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

k b Error

The index sheet is marked

Remove the index sheet, mark it correctly, and try again (& “2. Selecting photos

k i Print From

incorrectly.

from the index sheet” on page 14).

 

 

Index Sheet

 

 

k [Copies]

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

22Solving Problems