Problems and Solutions
Check the solutions below if you are having problems using the product.
Setup problems
The product makes noise after you turn it on.
■Make sure the protective tape is not blocking the print head. After releasing the print head, turn off the power, wait a moment, then turn it back on.
The product makes noise after ink cartridge installation.
■When you install ink cartridges, the ink delivery system must be charged. Wait until charging is finished, then turn off the product. If you turn it off too soon, it may use extra ink the next time you turn it on.
■Make sure the ink cartridges are seated securely and no protective material remains in the product. Open the cartridge cover and push the cartridges down until they click into place. Turn off the power, wait a moment, then turn it back on.
A screen that prompts you to restart the computer did not appear after finishing the software installation.
■The software has not been installed correctly. Eject and insert the
Printing and copying problems
The product is on, but nothing prints.
■Run a nozzle check (& “Checking the print head” on page 20). If nothing prints, you may need to clean the print head.
The product makes printing sounds, but nothing prints.
■The print head nozzles may need cleaning (& “Checking the print head” on page 20).
■Make sure the product is on a flat, stable surface.
The margins are incorrect.
■Make sure your original is positioned in the top left corner of the document table.
■If the edges of the copy are cropped off, move the original away from the corner slightly.
■Make sure the paper size settings are correct for the paper you have loaded.
■Make sure your paper is loaded short edge first, all the way to the right, with the left edge guide lightly against the paper (& “Loading Paper” on page 8).
■Do not load paper above the c arrow mark inside the left edge guide (& “Loading Paper” on page 8).
Blank pages are printed.
■Make sure the paper size settings are correct for the paper you have loaded.
■The print head nozzles may need cleaning (& “Cleaning the print head” on page 20).
Paper feed problems
Paper does not feed correctly or is jammed.
■If paper does not feed, remove it from the sheet feeder. Fan the paper, load it against the right side, and slide the left edge guide against the paper (but not too tightly). Make sure the paper is not in front of the feeder guard.
■Do not load paper above the c arrow mark inside the left edge guide (& “Loading Paper” on page 8).
■If paper is jammed, the b Error light flashes. Follow these steps to clear the jam:
1.Press the x Start E [Color] button to eject the jammed paper. If the jammed paper is not ejected, go on to the next step.
2.If the paper is stuck near the sheet feeder or output tray, gently pull it out then press the x Start E [Color] button.
If the paper is stuck inside the product, press the
P On button to turn it off. Open the scanner unit and remove any paper inside, including any torn pieces. Do not pull it backward; this can damage the sheet feeder. Close the scanner unit, then turn the product back on.
■If paper jams frequently, make sure the left edge guide is not pushed too tightly against the paper. Try loading fewer sheets of paper.
24Solving Problems