EPSON PRODUCT SUPPORT BULLETIN
Date: | 9/20/2002 | Originator: | TC/JD |
PSB #: | PSB.2002.04.002B | Authorization: |
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Reference: | N/A | Total Pages: | 1 |
Product(s): | Perfection 640U, 1240U, 1640SU, 1250, 1650, 2450 series scanners |
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Subject: | Epson Smart Panel & Security Rights on Windows 2000 |
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This bulletin was created to inform you of an issue with Epson Smart Panel running under Windows 2000. This issue affects Smart Panel version 1.0.xA (1.01, 1.02, 1.03), bundled with the Perfection 640U/1240U/1640SU series and version 2.0A, which is included with the Perfection 1250/1650/2450 series.
Description of the Issue:
When running Windows 2000, if Epson Smart Panel is installed from the scanner software CD, and is used by members of the Administrator or Power Users Group, the program works normally. If a member of a restricted group (Users, Backup Operators, Replicator, Guest) logs on to a computer on which an Administrator or Power User installed Smart Panel, the user will receive an error when booting up to the desktop. A dialog box with an “OK” button pops up displaying the following error message:
“There is no Registry data for EPSON SMART PANEL!"
Clicking "OK" in the dialog box does not remove the error message, even if you click OK repeatedly. The computer is unusable at this point and eventually locks up. To recover, the user must perform a hard reset and log in as a Power user or Administrator.
If a member of the “Restricted User” group attempts to install the Epson Smart Panel software, one of two things happens: (1) Windows prevents the user from starting installation or (2) the installation completes and all users, including Administrators and Power Users will see the "Registry Data Error" when booting to the desktop.
Reason:
Smart Panel loads “Start” button monitoring during Windows startup. When logged in as a restricted user, Windows returns an error message as described above because the user has insufficient rights. Specifications for Smart Panel do not provide sufficient rights for restricted users to install and use Smart Panel on Windows 2000. Only Administrators, users with Administrator rights and Power users have sufficient access privileges to install and use Smart Panel. If a member of a Restricted user group is able to install Epson Smart Panel, the program will need to be manually removed by an Administrator logged on in “Safe Mode.” Using the “Search” utility in Windows 2000, delete all files for “Epson Smart Panel for Scanners.” A System Administrator will then need to add the "Restricted user” to the Power Users Group before the user can install and use Smart Panel.
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