EPSON PRODUCT SUPPORT BULLETIN

Date:

3/21/2001

Originator:

TC

PSB #:

PSB.2001.11.006R1

Authorization:

 

Reference:

TE01-301 Rev. A

Total Pages:

2

Product(s):

EPSON Perfection 1250/1650/2450 Series Scanners

 

 

Subject:

Scan to E-mail patch for Smart Panel 2.0A that provides compatibility with MS Outlook

 

2000/XP and Outlook Express 6.0 on Windows 98/Me/2000/XP

 

This bulletin was created to inform you of a patch that is now available for the Scan to Email utility that is included on Epson’s Smart Panel 2.0A. The patch (v.2.01P01E) fixes an issue that may occur when using Scan to Email with MS Outlook 2000/XP and Outlook Express v.6.0 on Windows 98/Me/2000/XP. It may cause the Launch/Scan Assistant to display a warning message that there is no supported E-mail program on this system, or that the scanner is not ready. Some Windows XP compliant email programs are new versions and may not be supported by the Scan to Email Utility.

Description of Issue:

When trying to use Scan to Email with MS Outlook 2000/XP and Outlook Express version 6.0 you will

be able to invoke a scan but you may see one of the following warning messages. Scan to Email only supports MS Outlook and Outlook Express 4.5 and 5.0.

Note: Windows XP comes with MS Outlook Express 6.0. Outlook Express 6.0 can also be installed on Windows 98/2000/Me. If you install Internet Explorer 6.0, it includes Outlook Express 6.0 and will automatically install this component.

When you complete a scan, the Launch Assistant window appears. If there are no compatible e-mail applications, you won’t see any Email Application icons (see figure below).