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Problems and Solutions
Problems and Solutions
Check the solutions below if you’re having trouble using your Epson product.
Note: If the LCD screen is dark, press any button to wake the printer from sleep mode.

Network Problems

■
Try connecting to the router or access point with your computer or another device to
confirm that it is working correctly.
■
Try resetting the router (turn it off and then on), then try to connect to it again.
■
Print a Network Status Sheet (see page23). Verify that the network settings are correct
and check the signal strength. If its poor, try moving the product closer to your router
or access point. Avoid placing it next to a microwave oven, 2.4GHz cordless phone,
or large metal object such as a filing cabinet.
■
If your wireless router doesn’t broadcast its network name (SSID), see your online
User’sGuide f or instructions on manually entering your wireless network name.
■
If your wireless router has security enabled, make sure yo u entered the WEP key or
WPA passphrase correctly.
■
When using TCP/IP, make sure your network’s DHCP option is enabled (your
router manufacturer will be able to assist you with this setting).
■
Remove and reinsert the CD to reinstall your product software.
■
Disable the firewall temporarily to see if that may be causing the problem. Contact
your firewall manufacturer for assistance.
■
Make sure your firewall or security software is not set to block port 3629 (TCP/
UDP). Contact your firewall manufacturer for assistance.

Cannot scan over the network

■
Epson Scan is not available in Mac OS X 10.6, see “Scanning with Mac OS X 10.6”
on page 15 for scanning instructions.
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If you cannot scan from the product’s control panel, make sure you restarted your
computer after installing the product software. Make sure Epson Event Manager is
not being blocked by your firewall or security software. Try turning off the firewall.
■
If you are scanning a large document at high resolution, a communication error may
occur. If the scan did not complete, lower the resolution.
■
If network communication was interrupted while starting Epson Scan, exit Epson
Scan, and restart it after a few seconds. If Epson Scan cannot restart, turn the printer
off and back on, and then try restarting Epson Scan. Check the
Timeout Setting
in
EPSON Scan Settings
. For details, see the Epson Scan Help.