Software Installation Problems

If you have problems while installing your product software, try these solutions:
• Make sure your product is turned on and the USB cable is securely connected at both ends. If you still
have problems installing software, disconnect the cable and carefully follow the instructions on the
Start Here sheet. Also make sure your system meets the requirements for your operating system.
• Close any other programs, including screen savers and virus protection software, and install your
product software again.
• In Windows, make sure your product is selected as the default printer and the correct port is shown in
the printer properties.
• If you see any error message or your software does not install correctly in Windows, you may not have
software installation privileges. Contact your System Administrator.
Parent topic: Solving Setup Problems
Related concepts
When to Uninstall Your Product Software
Related references
Windows System Requirements
Mac System Requirements

Control Panel Setup Problems

If you have problems setting up the control panel, try these solutions:
• To view LCD screen text in a different language, you can select a different Language setting.
• To adjust the position of the control panel, carefully raise or lower it.
Parent topic: Solving Setup Problems
Related tasks
Adjusting Control Panel Position
Changing LCD Screen Language
Solving Network Problems
Check these solutions if you have problems setting up or using your product on a network.
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