TROUBLESHOOTING

Before calling for assistance, please look for the condition that most closely resembles your problem in the following charts, then follow the instructions for that condition.

TV Turns off by itself

 

 

Check antenna

 

 

 

Was the connector loose or disconnected?

 

 

 

 

 

 

connection.

 

 

 

 

 

 

Yes. Problem could be auto shutdown due to loss of signal. (See page 4.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No.

 

 

Press the POWER key.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Did the TV come on?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Yes. Sleep Timer may have been set.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No.

 

 

Unplug the TV for a few seconds. Reconnect and press POWER.

No Picture or Poor Picture

 

 

 

 

 

 

Change Channels.

 

 

 

Is picture ok?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Yes. Problem is with signal (station, cable, or satellite reception).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No.

 

 

 

 

Turn off household/shop appliances such as, vacuum, blender, drill, etc.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Did picture improve?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Yes. Problem was interference from an appliance.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Poor color or no color

 

 

 

 

 

 

 

 

 

 

No.

 

 

 

Adjust antenna direction/alignment. / Press the RESET key twice

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(personalized settings will be reset to factory defaults).

 

 

Change Channels.

 

 

 

Is color better?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Yes. Problem is with program or signal (station, cable, or satellite reception).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No.

 

 

 

 

Adjust antenna direction/alignment.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Did color improve?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Yes. Antenna was not adjusted properly for the channel you’re watching.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No.

 

 

 

Press the RESET key twice (personalized settings will be reset to

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

factory defaults).

I don’t recognize words in the on-screen menu

Press the RESET key twice (person- alized settings will be reset to factory defaults).

Do you recognize the menu words now?

Yes. A language other than English was selected.

No sound

Press and hold the Volume key.

Do you hear any sound now?

Yes. Mute function was activated or Volume was turned down.

No. Change Channels.

Do you hear any sound now?

Yes. Problem is with program or signal (station, cable, or satellite reception). No. Adjust antenna direction/alignment; check connections to AV jacks.

(Continued on page 12.)

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