Appendix 1 Troubleshooting
Before you ask for repair service, check the following items. If the problem persists even after implementing remedies below, contact the dealer where your purchased the or an authorized FUJITSU service provider.
Troubleshooting checklist
TABLE 1.
Symptom | Check this Item | Remedy | |
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Scanner cannot be | Did you push the power switch? | Push the power switch. | |
tuned ON. |
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| |
Is AC cable connected correctly? | Correctly connect the AC cable. | ||
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| Disconnect the AC cable from the scanner, | |
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| then connect it again. If this does not restore | |
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| the power supply, contact the dealer where you | |
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| purchased the scanner or an authorized | |
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| FUJITSU scanner service provider. | |
| Is Windows normally started up? | Push the power switch again after completely | |
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| starting up Windows. | |
| Is the shipping lock unlocked? | Unlock the shipping lock. | |
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| |
Scanning does not start. | Are the documents loaded | Load the document correctly on ADF paper chute. | |
| correctly on the ADF paper chute? |
| |
| Is the ADF closed completely? | Close the ADF completely. | |
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| |
| Is USB or SCSI cable connected | Correctly connect the cable. (When a USB hub is | |
| correctly? | used, check the hub’s power supply.) | |
| Is the SCSI ID set correctly? | Set the SCSI ID correctly using SCSI ID switch on | |
| (When using SCSI interface) | the rear of the scanner. | |
| Does the Function No. display | When the Function No. display indicates an alarm | |
| indicates an alarm or an error? | or an error, refer to "6 TROUBLE SHOOTING" in | |
|
| the | |
| Does the alarm state remain | Turn OFF and ON the scanner. | |
| displayed even after the scanner | If this does not eliminate the alarm state, contact | |
| has been turned OFF and back ON | the dealer where you purchased the scanner or an | |
| again? | authorized FUJITSU service provider. | |
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| |
Vertical lines appear in | (When using the Flatbed) | Clean the glass and document holding pad | |
the printed images. | Are the glass and document | following the instructions in "4.3 Cleaning | |
| holding pad dirty? | Flatbed" of the | |
| (When using the ADF) | Clean the glass following the instruction in “4.2 | |
| Is the glass inside the ADF dirty? | Cleaning ADF” of the | |
|
| Guide”. | |
The printed scanned | (When using the Flatbed) | Clean the glass and document holding pad | |
image shifts or is dis- | Are the glass and document | following the instructions in "4.3 Cleaning | |
torted. | holding pad dirty? | Flatbed" of the | |
| (When using the Flatbed) | Install the document holding pad correctly. | |
| Is the document holding pad |
| |
| dirty? |
| |
| (When using the ADF) | Do not press down the ADF nor place heavy | |
| Is the ADF cover pressed down or | objects on the ADF during scanning. | |
| heavy object placed on the ADF |
| |
| during scanning? |
| |
| (When using the ADF) | Do not allow anything to cause the scanner to | |
| Is something causing the scanner | vibrate while scanning. | |
| to vibrate during scanning? |
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