Gateway M520 Troubleshooting

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Troubleshooting

Troubleshooting topics are listed in alphabetical order.

Audio

Audio troubleshooting is covered under “Sound” on page 100.

Battery

Battery troubleshooting is covered under “Power” on page 98.

CD drives

CD drive troubleshooting is covered under “DVD drives” on page 86.

Device installation

You have computer problems after addi ng a new de vic e

Sometimes a new device, such as a PC Card, can cause a system resource

(IRQ) conflict. Check IRQ usage to determine if there is an IRQ conflict.

To check IRQ usage:

1Click Start, then click Control Panel. The Control Panel window

opens. If your Control Panel is in Category View, click

Performance and Maintenance.

2Click/Double-click System, click the Hardware tab, then click

Device Manager. The Device Manager window opens.

3Click View, then click Resources by type. Double-click Interrupt

request (IRQ). All IRQs and their hardware assignments are

displayed.

Contents

Main Page i Contents 1G e t t i n g H e l p 2 Checking Out Your Gateway Notebook. . . . . . . . . . . . . . . . . . . . 9 3G e t t i n g S t a r t e d ii 4 Using Drives and Ports 5 Managing Power 6 Upgrading Your Notebook 7 Maintaining Your Notebook iii 8 Troubleshooting 9 Networking Your Notebook Page Chapter 1 2 Thank you for purchasing our notebook! Page 4 Using eSupport Support Home Product Support Downloads Contact Us Help and Support To start Help and Support: 6 Searching for a topic Using Y our Comput er guide To access the Using Your Computer guide: Online help Page Chapter 2 10 Front Left side Right side 12 Back 14 Bottom 16 Keyboard area Identifying your model Gateway model and serial number Microsoft Certificate of Authenticity Page Accessories Page Chapter 3 Installing the battery Connecting the ACadapter To connect the AC adapter: 1 Page Protecting from power source problems 26 Starting your notebook To start your notebook: 1 2 3 Turning off your notebook 2 To turn off your notebook: 1 28 Restarting (rebooting) your notebook To close unresponsive programs and restart your notebook: 1 2 3 4 5 6 Status indicators Indicator Icon Description A 30 Using the keyboard Key types 32 System key combinations Press and hold FN, then press this system key... To... 34 Multi-function buttons Page 36 Using the EZ Pad touchpad You can use the EZ-Pad left and right buttons below the touchpad to select objects. Using the touchpad To... Do this... 38 To... Do this... Adjusting the volume To adjust the overall volume level using hardware controls: Page Chapter 4 42 Using the DVD drive Identifying drive types Inserting a CD or DVD To insert a CD or DVD: 1 2 3 Playing a CD Playing a DVD Creating CDs and DVDs Using the memory card reader 46 Memory card types Inserting a memory card To use a memory card: 1 2 3 Adding and removing a PCCard 48 To insert a PCCard: To remove a PCCard: 1 Viewing the display on a projector or monitor Page Viewing the display on a television To view your notebook display on a television: 3 1 2 Page Page Page Chapter 5 56 Monitoring the battery charge Recharging the battery Recalibrating the battery 3 To recalibrate the battery: 1 2 Page Changing batteries Replacing the battery To replace the battery: 1 2 3 Page 8 9 Extending battery life Conserving battery power 62 Using alternate power sources Changing power modes Using power saving modes Page Page Page 66 Preventing static electricity discharge Page Adding or replacing memory Page Replacing the hard drive kit Page Page Chapter 7 74 Caring for your notebook Cleaning your notebook Cleaning the exterior Cleaning the keyboard 76 Cleaning the notebook screen Cleaning CDs or DVDs Protecting your computer from viruses 78 To scan for viruses: 1 2 3 Page 80 Updating Windows To run Windows Update: 1 2 3 Restoring your system Chapter 8 82 Safety guidelines First steps 84 Troubleshooting Audio Battery CD drives Device installation Display The screen is too dark The screen resolution is not correct The text on the display is dim or difficult to read 86 DVD drives Your notebook does not recogniz e a disc An audio CD does not produce sound 87 A DVD movie will not play 88 A DVD does not produce sound on a TV File management A file was accidentally deleted To restore deleted files: 1 2 89 Hard drive You see an Insufficient disk space err or messa ge You see a Data error mess age 90 Internet You cannot connect to the Internet 91 You see an Unable to loca te host m essage and ar e unab le to br owse the Internet Connecting to a Web site takes too long Keyboard The external keyboard does not work Memory Memory card reader 93 Modem (dial-up) Your modem does not dial or does not connect To check the dialing properties: 1 2 94 You cannot connect to the Internet Your 56K modem does not connect at 56K 95 The modem is not recognized by your noteboo k 1 2 3 4 96 5 The modem is noisy when it dials and connects To turn down the modem volume: 1 2 Mouse The external mouse does not work The external mouse works err ati cally Networks You cannot connect to your company network PC Cards You installed a PCCard and now your notebook is having problems Power Your notebook is not working on ACpower Your notebook is not working on battery pow er Printer The printer will not turn on The printer is on but will not print To set a default printer: 1 Sound You are not getting sound from the built-in speakers 101 Status indicators The status indicators are not functioning Video The projector or external monitor is not work ing TV out is not working Telephone support Before calling Gateway Customer Care Telephone numbers Gateway offers a wide range of customer service, customer care, and information services. Automated troubleshooting system Telephone numbers You can access the following services through your telephone to get answers to your questions: Service description How to reach Page Chapter 9 106 Introduction to networking Using a network Sharing a single Internet connection Sharing drives Sharing peripheral devices Using a wireless network 108 Example access point wireless network 109 Equipment you need for an access point wireless network 110 1 If your Control Panel is in Category View, click Performance and 2 3 Creating an wireless network Making sure your broadband connection works Naming the computers and the workgroup 112 To identify this computer on the network: Configuring the TCP/IP protocol Terms you should know Using a DHCP server To use a DHCP server 1 2 Page Setting up a wireless network 116 Mounting the access point router Configuring the access point router To configure the Linksys wireless access point router with 4-port switch: 1 2 3 4 5 6 7 8 9 10 11 Page 4 5 120 Configuring computer settings for an acc ess poin t networ k To configure computer settings for an access point wireless network: 1 2 3 4 5 6 122 1 2 Page 124 Testing your netw ork Sharing your resources Sharing an Internet connection To set up Internet Explorer on each computer on your network: 1 2 Page Page 128 9 10 Accessing the Internet To access the Internet from your computer: 1 2 Sharing drives and printers Turning on Windows file and printer sharing Page Page Sharing printers To share printers: 1 2 3 Using the network Viewing shared drives and folders To view shared drives and folders: 1 2 Page Page 134 Connecting to hotspots 135 Troubleshooting your wireless network The wireless network does not connect. To remove the network bridge: 1 2 1 2 3 You can see the network, but cannot c ommunicat e, send file s, pr int, or get to the Web. Page Page Appendix A 140 Important safety information Setting up your system Care during use Replacement parts and accessories 142 Regulatory compliance statements Wireless Guidance Page 144 United States of America Federal Communications Commission (FCC) Intentional emitter per FC C Part15 Unintentional emitter per FCC Part15 FCC declaration of conformity California Proposition65 Warning 146 Hg Canada Industry Canada (IC) Intentional emitter per RSS210 148 Unintentional emitter per ICES-003 Telecommunications per Industry Canada CS-03 (for products fitted with an IC-compliant modem) Laser safety statement EPA ENERGY ST AR 150 Notices All Rights Reserved Trademark Acknowledgments Macrovision statement Index