7.0RETURN GOODS AUTHORIZATION (RGA) PROCEDURE

If you wish to return good for repair, warranty evaluation and/or credit, please have your original sales order or invoice available when you call GE Osmonics. Call (800) 848-1750 and ask to speak with Customer Service. A GE Osmonics Customer Service representative will provide instructions and a return authorization number which needs to be clearly written on the outside of the box used to ship your materials. All equipment must be shipped to GE Osmonics with the freight prepaid by the customer. Call our Customer Service Center with any questions or issues concerning freight claims and a representative will discuss your situation.

All materials to be returned must be rendered in a non-hazardous condition prior to shipping.

IMPORTANT NOTE: Machines must never be shipped with water in them; this will void the warranty. Drain the machine completely before shipping and avoid freezing before draining. The machine should be sanitized (Section 4.4, Cleaning) prior to draining (Section 4.5, Draining Machine for Shipment).

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