Before you call for service…GEAppliances.com
Troubleshooting Tips
Save time and money! Review the charts on the following 
pages first and you may not need to call for service.
Problem | Possible Causes | What To Do | ||
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Surface elements will not |
| Improper cookware | • Use pans which are flat and match the diameter | |
maintain a rolling boil |
| being used. | of the surface element selected. | |
or cooking is slow |
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Surface elements do |
| A fuse in your home may be | • Replace the fuse or reset the circuit breaker. | |
not work |
| blown or the circuit breaker |
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| tripped. |
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| Cooktop controls | • Check to see the correct control is set for the surface | |
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| improperly set. | element you are using. | |
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| • Check to be sure that the Control Lock Selector is |
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| turned to UNLOCK. |
Cooktop making an |
| Cooktop is locked. | • Check to be sure the Control Lock Selector is turned | |
audible sound |
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| to UNLOCK. |
Tiny scratches or metal |
| Incorrect cleaning | • Use recommended cleaning procedures. | |
marks or abrasions on |
| methods being used. |
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radiant cooktop glass |
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| Cookware with rough | • Be sure cookware bottoms and cookware are clean | ||
surface |
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| bottoms being used or | before use. Use cookware with smooth bottoms. | ||
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| coarse particles (salt | Tiny scratches are not removable but will become | |
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| or sand) were between | less visible in time as a result of cleaning. | |
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| the cookware and the |
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| surface of the cooktop. |
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| Cookware has been |
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| slid across the cooktop |
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| surface. |
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Areas of discoloration |
| Improper cookware | • Marks from aluminum and copper pans as well as | |
or dark streaks on the |
| being used. | mineral deposits from water or food can be removed | |
cooktop |
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| with the cleaning cream. |
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| Hot surface on a model | • This is normal. The surface may appear discolored | |
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| with a light colored cooktop. | when it is hot. This is temporary and will disappear | |
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| as the glass cools. |
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| Food spillovers not cleaned • See the Cleaning the glass cooktop section. | ||
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| before next use. |
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| Incorrect cleaning methods • Use recommended cleaning procedures. | ||
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| being used. |
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Plastic melted to |
| Hot cooktop came into | • See the Glass | |
the surface |
| contact with plastic placed | section in the Cleaning the glass cooktop section. | |
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| on the hot cooktop. |
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Pitting (or indentation) |
| Hot sugar mixture spilled | • Call a qualified technician for replacement. | |
of the cooktop |
| on the cooktop. |
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Frequent cycling off and |
| Improper cookware | • Use only flat cookware to minimize cycling. | |
on of surface elements |
| being used. | See the Surface elements cycle on and off section. | |
Control knob will |
| Cooktop controls | • When the knob is in the OFF position, it must be | |
not turn |
| improperly set. | pushed in before it can be turned. When the knob | |
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| is in any other position, it can be turned without |
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| being pushed in. |
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| 15 |
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