Page 208 Troubleshooting Tips
Beaming problems
Password problems
Problem Solution
I cannot beam data to
another IR-equipped Palm
OS device.
■Confirm that your handheld and the other device is clear
of obstacles.
■Check the General Preferences screen and make sure
the Beam Receive setting is on.
■ Move your handheld closer to the receiving device.
■ Move your handheld farther away from the receiving
device.
■ Angle the sides of the two devices towards each other.
■Perform a soft reset. See page 200 for details.
When someone beams data
to my handheld, I get a
message telling me it is out of
memory.
■ Your handheld requires at least twice the amount of
memory available as the data you are receiving. For
example, if you are receiving a 30K application, you must
have at least 60K free.
■Perform a soft reset. See page 200 for details.
Problem Solution
I forgot the password, and my
handheld is not locked.
You can use Security to delete the password. If you do this,
your handheld deletes all entries marked as private. You can,
however, perform a HotSync operation before you delete the
password: the HotSync process backs up all entries, whether
or not they are marked private. In this case, the following
procedure restores your private entries and lets you access
them:
1. Use the Palm Desktop software and the cable to
synchronize your data.
2. Tap Forgotten Password in Security to remove the
password and delete all private records.
3. Perform a HotSync operation to synchronize your data
and restore the private records by transferring them from
your computer to your handheld.
I forgot the password and my
handheld is locked.
If you assign a password and lock your handheld, you must
perform a hard reset to continue using your handheld. See
page 201 for details.