
Page 4 For technical questions, please call 1-800-444-3353. SKU 68372 - 68396
Maintenance
TO PREVENT SERIOUS INJURY FROM 
ACCIDENTAL OPERATION: 
Unplug the Pump from its electrical 
outlet before performing any inspection, 
maintenance, or cleaning procedures.
If the pump is moved to a different aquarium or 
water feature, ush it out with clean water and 
dry before setting up in new water feature.
If cord is damaged, it must be replaced 
by a qualied technician.
Quarterly MaintenanceThe below maintenance should be performed at 
least once every 3 months under optimal conditions.  
If pump starts to sound abnormal, unplug it and 
check the Impeller by doing the following:
1.  Remove the front cover and lter/regulator 
(depending on particular pump).  
2.  Gently pull out the Impeller from the pump body.
3.  Rinse the Impeller assembly with clean water.  
Use an old toothbrush to remove any debris.
4.  To prevent damage, do not rest the pump on 
the impeller or pry against the impeller
5.  Once, clean reassemble Pump. 
6.  NOTE: Make sure the power cord is unplugged 
before performing any maintenance or cleaning.  
TroubleshootingProblem Possible Causes Possible Solutions
Pump runs, but 
will not deliver 
any water.
1.  Filter and/or impeller clogged.
2.  When starting, the pump water 
height is beyond the head lift.
3.  Low line voltage.
4.  Optional connecting tube is 
improperly installed.
1.  Remove lter.  Clean out dirt and debris from 
lter and impeller.  Then replace Filter.
2.  Check specications chart and verify 
pump is not exceeding head lift.
3.  Consult an electrician.
4.  Remove and examine check valve.
Pump won’t 
start or run.
1.  Check power connections 
and circuits/fuses.
2.  Filter and/or impeller clogged 
3.  Defective motor.
1.  Consult an electrician. 
2.  Remove lter.  Clean out dirt and debris from 
lter and impeller.  Then replace lter.
3.  Have a qualied service technician repair or replace.
Excessive noise 
or vibration.
1.  Worn bearings.
2.  Debris in impeller.
1.  Have a qualied service technician repair or replace.
2.  Remove lter.  Clean impeller.  Then replace lter.
Pump starts 
and stops too 
frequently.
1.  Water temperature too high.
2.  Pump placed in uid that is not 
clear fresh or salt water.
1.  Do not exceed 77° Fahrenheit.
2.  Install pump in clear fresh or salt 
water aquarium/water feature.
 Follow all safety precautions whenever diagnosing or servicing 
the tool.  Disconnect power supply before service.