HP 100 COLOR CE866ABGJ, 100 CE866ARBGJ Solve connectivity problems, Solve direct-connect problems

Models: 100 CE866ARBGJ

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Solve connectivity problems

Solve direct-connect problems

If you have connected the product directly to a computer, check the cable.

Verify that the cable is connected to the computer and to the product.

Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable.

Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.

Solve network problems

Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.

Poor physical connection

The computer is using the incorrect IP address for the product
The computer is unable to communicate with the product

The product is using incorrect link and duplex settings for the network

New software programs might be causing compatibility problems
The computer or workstation might be set up incorrectly
The product is disabled, or other network settings are incorrect

Poor physical connection

1.Verify that the product is attached to the correct network port using a cable of the correct length.

2.Verify that cable connections are secure.

3.Look at the network port connection on the back of the product, and verify that the amber activity light and the green link-status light are lit.

4.If the problem continues, try a different cable or port on the hub.

The computer is using the incorrect IP address for the product

1.Open the printer properties and click the Ports tab. Verify that the current IP address for the product is selected. The product IP address is listed on the product configuration page.

2.If you installed the product using the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes.

3.If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP address.

4.If the IP address is correct, delete the product and then add it again.

160 Chapter 13 Solve problems

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HP 100 COLOR CE866ABGJ, 100 CE866ARBGJ Solve connectivity problems, Solve direct-connect problems, Solve network problems