HP Notebook Hard Drives & Solid State

Drives

Identifying, Preventing, Diagnosing and

Recovering from Drive Failures

Care and Maintenance Measures

Technical White Paper

Table of contents

 

Identifying, Preventing, Diagnosing, and Recovering from Drive Failures ....................................................

2

Introduction .....................................................................................................................................

2

Symptoms of Hard Drive (HDD) Performance Issues..............................................................................

2

Hard Drive / Solid State Drive Troubleshooting Flowchart.....................................................................

4

Hard Drive & Solid State Drive Diagnostics .........................................................................................

5

Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI)......................................................

5

HP 3D Drive Guard..........................................................................................................................

5

Firmware & Product Updates .............................................................................................................

6

Intel Matrix Storage Technology driver ...............................................................................................

6

Installing SATA drivers......................................................................................................................

6

Care and Maintenance Measures..........................................................................................................

7

Preparing Advanced Format HDDs for Microsoft Windows installations..................................................

7

Hard Drive Mounting Bracket ............................................................................................................

7

HP CMI - Client Management Interface ...............................................................................................

7

Additional HP Recommendations for Optimizing Performance on Products with Older Operating Systems ..

7

For more information ........................................................................................................................

8