HP 18 124

mouse
cleaning	16
mouse problems		80
mouse, spare part number 8, 9
N
network problems		83
numeric error codes			100
O
opening the computer			18
operating guidelines			14
optical disc drive
replacing	25
optical drive
spare part number			9
optical drive connector
removing	36
spare part number			10, 36

optical drive connector, spare part

number	9
optical drive problems			88
overheating, prevention 14
P
password
clearing		109
power-on		109
setup	109
POST error messages			100
power button board
removing		31
spare part number			7, 10, 31

power button board cable, spare part number 9, 10

power cord set requirements

country specific				113
power problems			68
power supply		114
power-on password				109
printer problems			79
problems
audio	76
CD-ROM or DVD				88
flash drive		90
front panel		91
general	64
hard drive		69
hardware installation 81
Internet access				92
keyboard		80

Media Card Reader				71
memory		86
monitor		72
mouse	80
network		83
power	68
printer	79
processor		88
software		93
processor problems				88
R
rear components			5
rear cover
removing		19
spare part number				8, 10, 19
recovery partition			99

removal and replacement procedures

All-in One chassis					18
converter board				29
display panel			48
fan	34
front bezel 27
hard drive connector						36
memory		40
optical drive connector 36
power button board						31
preparing to disassemble the
computer			18
rear cover		19
speakers		33
stand	20
system board			45
system board cover						38
webcam module				21
WLAN module				42
removing battery				43
resetting
CMOS	109
password jumper					109
restoring the hard drive						99
right components				3
S
safety and comfort				62
safety precautions
cleaning		15

SATA

connectors on system board 11

data cable pinouts				11
hard drive characteristics					11
screws, correct size			16
service considerations				16
setup password		109
software
problems	93
servicing computer				16
spare part number
tamper-resistent wrench					16
Torx T-15 screwdriver 16
speakers
removing	33
spare part number				8, 10, 33
specifications
computer	114
stand
removing	20
spare part number				8, 10, 20
static electricity		12
system board
removing	45
SATA connectors				11
spare part numbers 7, 10, 45
system board cover
removing	38
T
tamper-proof screws
tool 16
temperature control				14
tools, servicing	16
top components		2
Torx T15 screwdriver				16
V
ventilation, proper			14
W
Wake-on-LAN feature				83
webcam
spare part number				7

webcam cable, spare part number 9, 10

webcam module removing 21

spare part number 10, 21 Windows 8 operating system DVD

116 Index

Contents

Page Page About This Book Page Table of contents Page Page Page 1 Product Features Overview Front components Top components Right components Left components Rear components 2 Activating and Customizing the Software Activating and customizing the software in Windows Activating the Windows Operating System Downloading Windows 8 updates Customizing the monitor display 3 Illustrated parts catalog Boards and memory Miscellaneous parts Mass storage devices Cables Sequential part number listing Page SATA hard drives SATA hard drive cables SATA data cable SMART ATA drives Electrostatic discharge information Generating static Preventing electrostatic damage to equipment Personal grounding methods and equipment Grounding the work area Recommended materials and equipment Operating guidelines Routine care General cleaning safety precautions Cleaning the computer case Cleaning the keyboard Cleaning the display Service considerations Tools and software requirements Screws Cables and connectors Hard drives Lithium coin cell battery 5Removal and Replacement Procedures All- in One (AIO) Chassis Preparing to disassemble the computer Rear cover Stand assembly Webcam module Replacing drives Replacing the hard disc drive with a 3.5-inchdrive or a 2.5-inchdrive Page Page Replacing the optical disc drive Page Front bezel Page Converter board Page Power button board Page Speakers Fan Page Hard drive and optical drive cables and connectors Page System board cover Page Memory Page WLAN module RTC battery Page System board Page Page Display panel Page 6 Computer Setup (F10) Utility Computer Setup (F10) Utilities Using Computer Setup (F10) Utilities Computer Setup—File Computer Setup—Storage Computer Setup—Security Page Page Page Computer Setup—Power Computer Setup—Advanced Page Recovering the Configuration Settings 7 Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical Support Helpful Hints Solving General Problems Page Page Page Solving Power Problems Solving Hard Drive Problems Page Solving Media Card Reader Problems Solving Display Problems Page Page Page Solving Audio Problems Page Page Solving Printer Problems Solving Keyboard and Mouse Problems Solving Hardware Installation Problems Page Solving Network Problems Page Page Solving Memory Problems Page Solving Processor Problems Solving CD-ROMand DVD Problems Page Solving USB Flash Drive Problems Solving Front Panel Component Problems Solving Internet Access Problems Solving Software Problems Contacting Customer Support 8 HP PC Hardware Diagnostics Why run HP PC Hardware Diagnostics – UEFI How to access and run HP PC Hardware Diagnostics - UEFI Downloading HP PC Hardware Diagnostics to a USB device Page 9 Backup and Recovery Backup and recovery in Windows Backing up your information Performing a system recovery Using f11 recovery tools Using Windows 8 operating system media (purchased separately) 10 POST Error Messages POST Numeric Codes and Text Messages Page Page Page Page Page Interpreting POST diagnostic front panel LEDs Page Page 11 Password Security and Resetting CMOS Establishing a Setup or Power-onpassword Resetting the Setup and Power-onpassword Clearing and resetting the CMOS Page A Power Cord Set Requirements General requirements Japanese Power Cord Requirements Country-specificrequirements B Specifications Specifications Index