If this did not solve the issue, try the next solution.
Solution 4: Start the HP Photosmart Software
Solution: Start the software you installed with the product and try scanning again.
Cause: The HP Photosmart Software was installed, but was not running.
Scan fails because of insufficient computer memory
Solution: Close all programs that are not in use. This includes programs that run in the background, such as screen savers and virus checkers. If you turn off your virus checker, remember to turn it back on after you finish your scan.
If this does not work, it might help to restart your computer. Some programs do not release memory when you close them. Restarting your computer will clear the memory.
If this problem occurs frequently, or if you encounter memory problems while using other programs, you might need to add more memory to your computer. See the user guide that came with your computer for more information.
Cause: Too many programs were running on your computer.
Scanned image is blank
Solution: Load your original print side down on the right front corner of the glass.
Troubleshooting
Cause: The original was placed incorrectly on the glass.
Scanned image is incorrectly cropped
Solution: The autocropping feature in the software crops anything that is not part of the main image. Sometimes this might not be what you want. In that case, turn off autocropping in the software and crop the scanned image manually, or not at all.
Cause: The software was set to automatically crop scanned pictures.
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