Chapter 14

Solution: Change the Paper Type setting to match the type of paper loaded in the input tray.

For more information, see:

•“Set the copy paper type” on page 87

•“Set the paper type for printing” on page 47

Cause: The print quality setting on the HP All-in-One is set too low.

Solution: Load high-quality paper in the input tray and print the image with a high print quality setting, such as Best, Maximum dpi, or High Resolution. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Premium Plus Photo Paper.

If the problem persists, use the software you installed with the HP All-in-One or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page.

For more information, see:

“Information on paper” on page 111

Troubleshooting

Cause: You are printing on the wrong side of the paper.

Solution: Load paper with the side you want to print on facing down. For example, if you are loading glossy photo paper, load the paper with the glossy side down.

For more information, see: “Load paper” on page 36

Printouts have vertical streaks

Cause: The paper type is not suitable for the HP All-in-One.

Solution: Use HP Premium Papers or any other paper type that is appropriate for the HP All-in-One.

Printouts are slanted or skewed

Cause: The paper is not feeding properly or is loaded incorrectly.

Solution: Make sure the paper is loaded correctly. For more information, see:

“Load full-size paper” on page 37

Cause: More than one type of paper is loaded in the input tray.

Solution: Load only one type of paper at a time.

Cause: The Two-sided printing accessory might not be securely installed.

130 Troubleshooting