Chapter 15

•“Ink cartridge warranty information” on page 279

•“Shop for ink supplies” on page 167

Ink cartridge(s) are empty

Cause: The indicated ink cartridge(s) are out of ink.

Solution: Replace the indicated ink cartridge(s) with new ink cartridge(s). For more information, see:

“Replace the ink cartridges” on page 159

Ink cartridge(s) are expired

Cause: The ink in the indicated ink cartridge(s) is at the expiration date.

Solution: Each ink cartridge has an expiration date. The purpose of expiration is to protect the printing system and to ensure ink quality. When you receive an ink cartridge(s) are expired message, remove and replace the expired ink cartridge, and then close the message. You can also continue printing without replacing the ink cartridge, by following the instructions on the HP All-in-One or the ink cartridge expiration message on your computer screen. HP recommends replacing the expired ink cartridges. HP cannot guarantee the quality or reliability of expired ink cartridges. Device service or repairs required as a result of using expired ink will not be covered under warranty.

For more information, see:

“Replace the ink cartridges” on page 159

Troubleshooting

Ink delivery failure

Cause: The print head assembly or the ink delivery system has failed and the HP All-in-One can no longer print.

Solution: Turn the HP All-in-One off, unplug the power cord, and wait 10 seconds. Then, plug the power cord back in and turn the device on.

If you continue to receive this message, write down the error code provided in the message, and then contact HP support. Go to:

www.hp.com/support

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Ink expiration near

Cause: The ink in the indicated ink cartridge(s) is near expiration.

Solution: One or more of the ink cartridges are near their expiration date.

274 Troubleshooting