stress-free computing

HP small business PCs and e-pcs are backed by HP quality and award-winning support, and provide a simplified support experience through HP e-Diagtools.

warranty*

Œ

A 3-year return to bench for the CPU and free parts exchange for the keyboard, mouse, power supply, hard

 

 

disk drive, and USB e-modem for the 3-year warranty period

 

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A 3-year on-site or customer replaceable option available

 

* Note: Europe and North America only

 

 

support

24 hours a day, 7 days a week, there is always a way to reach HP support:

 

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Web technical support including BIOS and driver updates, white papers and additional product information

 

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HP 3-year free hardware diagnostic phone support (24 hours a day, 7 days a week in U.S. Standard

 

 

business hours in other regions)

 

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For more information, go to http://www.hp.com/go/e-pcsupport and click on Assistance to find the

 

 

telephone number of the HP customer care center near you

 

 

 

fault management

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SMART III (self-monitoring and reporting technology)

 

 

–

Monitors hard disks and warns of potential hard disk drive failures

 

 

–

Notifies end-users and network administrator of potential problems

 

Œ

Proactive notification of virus infection (local and remote) to DMI console like HP Toptools

 

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Hardware diagnostics

 

 

–

Hardware diagnostic software for identification of failed components and faster troubleshooting

 

 

 

(HP e-Diagtools), accessible at boot or from HP assist CD-ROM

 

 

–

Result of hardware diagnostic stored in a support ticket file, ready to be sent to support provider through

 

 

 

Internet connection

 

 

 

software recovery

Œ

HP assist CD-ROM for easy software system recovery shipped in the box with the HP small business e-pc

 

 

 

instant support

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HP instant support automates and speeds the resolution of computing problems, freeing you from time-

 

 

consuming diagnostic chores and allowing you to focus on more important business activities. Featuring web-

 

 

based diagnosis and resolution capabilities, HP instant support can be personalized to meet your business

needs and deliver the support experience that works for you.

For more information, go to: http://www.hp.com/go/instantsupport

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