Error Messages

Error codes and messages that may appear in the Status sections of the Jetdirect configuration page are described in Table 9.11.

Table 9.11 Error Messages (1 of 11)

Error Code and

Description

Message

 

 

 

02 LAN ERROR -

During self-test, the HP Jetdirect print server detected an

INTERNAL

internal loopback test error. The print server may be faulty.

LOOPBACK

If the error persists, replace the HP Jetdirect print server.

 

 

03 LAN ERROR -

The HP Jetdirect print server is incorrectly connected to

EXTERNAL

your network or is defective. Make sure your HP Jetdirect

LOOPBACK

print server is correctly attached to your network. In addition,

 

check the cabling and connectors.

 

 

05 NO SIGNAL

(802.11 Wireless, Infrastructure Mode only) The print server

DETECTED

did not find an Access Point and did not detect a radio signal.

 

Check for sources of radio signal interference. If possible,

 

elevate the print server or the external antenna (if

 

applicable). Verify other wireless devices are turned on and

 

located in wireless signal range of the print server.

 

 

06 ENCRYPTION

Encryption is required on this network, but the print server

REQUIRED

cannot communicate on the network due to improper

 

encryption settings. Check the encryption settings

 

configured on the print server.

 

 

07 LAN ERROR -

Check the network connections. If the connections are

CONTROLLER CHIP

intact, run the power-on self-test: turn the printer off, then

 

on again. If the error persists, replace the HP Jetdirect

 

print server.

 

 

07 AUTHENTICATION

The Jetdirect print server could not access the network

FAILED

because of an authentication error. The error depends on

 

the authentication method used.

 

Verify the authentication method and settings on the print

 

server.

 

 

08 LAN ERROR -

There is a network congestion problem.

INFINITE DEFERRAL

Note: If the print server is not connected to the network, this

 

error cannot occur.

 

 

08 AUTHENTICATION

Link-level authentication is in progress.

IN PROGRESS

 

 

 

09 LAN ERROR -

Check the network connections. If the connections are

BABBLE

intact, run the power-on self-test: turn the printer off, then

 

on again. If the error persists, replace the HP Jetdirect print

 

server. For replacement instructions, see the hardware

 

installation guide for your print server.

 

 

 

 

ENWW

HP Jetdirect Configuration Page 225