Basic Troubleshooting

Solving Minor Problems

You may be able to easily resolve the minor problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact your Compaq authorized dealer or reseller.

Solving Minor Problems

Problem

Cause

Solution

Computer will not

Computer is not

turn on.

connected to an external

 

power source.

Connect to an external power source.

 

Cables to the external

Ensure that cables connecting the

 

power source are

computer to the external power

 

unplugged.

source are plugged in properly and

 

 

the wall outlet is active.

 

 

 

 

A defective PCI or ISA

Remove any expansion board that

 

card has been installed.

 

was just installed.

 

 

 

 

 

 

Drive power, data, or

Reseat drive power, data, and power

 

power supply cables may

 

supply cables.

 

not be properly connected.

 

 

 

 

 

 

The unit temperature was

1. Unit is in an exceedingly hot

 

exceeded. The fan may

environment. Let it cool down.

 

2. Ensure that computer air vents

 

be blocked.

 

are not blocked and internal fan is

 

 

 

 

running.

 

 

Contact Compaq authorized reseller

 

 

or service provider.

 

 

 

 

Power line selector

Select the proper AC voltage using

 

switch on rear of

the slide switch.

 

computer chassis is not

 

 

switched to correct line

 

 

voltage (115V or 230V)

 

 

(some models).

 

 

 

 

2-6

Getting Started