The process of burning a disc does not begin, or it stops before completion

●Be sure that all other programs are closed.

●Turn off Suspend mode and Hibernation.

●Be sure that you are using the right kind of disc for your drive.

●Be sure that the disc is inserted properly.

●Select a slower write speed and try again.

●If you are copying a disc, save the information on the source disc to your hard drive before trying to burn the contents to a new disc, and then burn from your hard drive.

Contacting customer support

If the information provided in this guide does not address your questions, you can contact HP Customer Support at: http://www.hp.com/go/contactHP.

NOTE: For worldwide support, click Contact HP worldwide on the left side of the page, or go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

Here you can:

●Chat online with an HP technician.

NOTE: When technical support chat is not available in a particular language, it is available in English.

●E-mail HP Customer Support.

●Find HP Customer Support worldwide telephone numbers.

●Locate an HP service center.

62 Appendix A Troubleshooting and support