10 Front-panel error messages

messages Error

Under certain circumstances, a front-panel error message appears. Follow the advice in the Recommendation column to resolve the error.

If an error message appears on the front panel that is not included in this list, and you are in doubt of the correct response, call your service representative. See When you need help on page 86.

Table 10-1Text messages

Message

Recommendation

 

 

 

[Color] cartridge has expired

Replace the cartridge. See When you need help on page 86.

 

 

[Color] cartridge is missing

Insert a cartridge of the correct color. See When you need help on page 86.

 

 

[Color] cartridge is out of ink

Replace the cartridge. See When you need help on page 86.

 

 

[Color] printhead #[n] error: not present

Insert the correct printhead. See When you need help on page 86.

 

 

[Color] printhead #[n] error: please

Remove the incorrect printhead and insert a new printhead of the correct type (color

remove

and number). See When you need help on page 86.

 

 

[Color] printhead #[n] error: replace

Remove and reinsert the same printhead, or try cleaning the electrical connections.

 

See Clean the electrical connections on a printhead on page 12. If the problem

 

persists, remove the non-functional printhead and insert a new printhead. See

 

Replace a printhead on page 30.

 

 

[Color] printhead #[n] error: reseat

Remove and reinsert the printhead; try cleaning the electrical connections. See

 

Clean the electrical connections on a printhead on page 12. If necessary, insert a

 

new printhead. See Front panel recommends reseating or replacing a printhead

 

on page 73.

 

 

 

[Color] printhead #[n] out of warranty

The printhead's warranty has ended, because of the length of time it has been in

 

operation or because of the volume of ink used. See the Legal Information.

 

 

[Color] printhead #[n] warranty warning

The printhead's warranty may be invalidated by the use of non-HP ink. See the

 

Legal Information.

 

 

 

[Warning] internal failure: Unable to

The internal print files are not available in the printer. Load the internal print files

create print

through the Embedded Web Server.

 

 

 

Cable is disconnected. Repair ink

At the front panel, select the

icon, then select Repair ink mainten. kit, and

maintenance kit

follow the instructions on the front panel.

 

 

 

Clean OMAS or disable it at the RIP

Either the substrate-advance sensor is covered with dried ink or dust and needs to

 

be cleaned, or the current substrate is not supported by the substrate-advance

 

sensor, and you are advised to disable it for this substrate.

 

 

Ink maint kit almost full

Make sure that you have a new ink maintenance kit available.

 

 

Ink maint kit full

Replace the ink maintenance kit. See Replace the ink maintenance kit on page 27.

 

 

Ink maintenance kit is not correct. Repair

The ink filter cover is open. Close it.

 

 

 

80 Chapter 10 Front-panel error messages

ENWW