Table 10-1Text messages (continued)

Message

Recommendation

 

 

Ink maintenance kit not installed

The installation of the ink maintenance kit has been cancelled. To complete the

 

installation, see Replace the ink maintenance kit on page 27.

 

 

IO error

Restart the printer. If the problem persists, call your service representative. See

 

When you need help on page 86.

 

 

IO warning

Try again; if the problem persists, call your service representative. See When you

 

need help on page 86.

 

 

PDL Error: Ink system not ready

Clean the printheads. See Clean the printheads on page 73.

 

 

PDL Error: Job clipped

The image is too large for the substrate or for the printer. Load larger substrate if

 

possible, or reduce the image size.

 

 

PDL Error: memory full

Restart the printer and try resending the job; if necessary, reduce the complexity of

 

the job.

 

 

PDL Error: out of substrate

Load more substrate.

 

 

PDL Error: parsing error

The print job is unintelligible to the printer. Try to recreate and resend it. Check your

 

cable connections.

 

 

PDL Error: print mode error

The substrate type or print quality specified for the job are incorrect. Change the

 

loaded substrate type or the print settings.

 

 

PDL Error: printing error

Try sending the job again.

 

 

PDL Error: virtual memory full

Restart the printer and try resending the job; if necessary, reduce the complexity of

 

the job.

 

 

PH cleaning kit almost full

Make sure that you have a new printhead cleaning kit available.

 

 

PH cleaning kit full

Replace the printhead cleaning kit. See Replace the printhead cleaning kit

 

on page 35.

 

 

Replace [color] cartridge

Replace the cartridge. See When you need help on page 86.

 

 

Reseat [color] cartridge

Remove and reinsert the same cartridge. See When you need help on page 86.

 

 

Update: failed. Invalid file

Make sure that you have selected the correct firmware update file. Then try again to

 

perform the update.

 

 

Under certain circumstances, a front-panel numeric error message appears. Follow the advice in the Recommendation column to resolve the error.

If an error message appears on the front panel that is not included in this list, turn off the printer and then turn it back on. If the problem persists, call your service representative. See When you need help on page 86.

Table 10-2

Numeric error messages

 

 

Error code

Recommendation

 

 

15.01:00

The printer is unable to warm up within a preset time limit. Check that the ambient temperature

 

and input voltage are within printer specifications. If the problem persists, call your service

 

representative. See When you need help on page 86.

 

 

15.02:00

The printer is unable to cool down within a preset time limit. Check that the ambient

 

temperature is within printer specifications. Check that all fans are working and unblocked. If

 

the problem persists, call your service representative. See When you need help on page 86.

 

 

Error messages

ENWW

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