Table 10-2Numeric error messages (continued)

Error code

Recommendation

 

 

76:03

A “disk out of space” has occurred. Try the following remedies:

 

● Turn off the printer by using the Power key on the front panel and the power switch at the

 

back of the printer. Disconnect the power cord, then reconnect the power cord and turn

 

on the printer.

 

● Resubmit the file to the printer.

 

If the problem persists, call your service representative. See When you need help

 

on page 86.

 

 

77:04

An Embedded Web Server internal software error has occurred. Try the following remedies:

 

● Turn off the printer by using the Power key on the front panel and the power switch at the

 

back of the printer. Disconnect the power cord, then reconnect the power cord and turn

 

on the printer.

 

● Check that your printer firmware is up to date. See Firmware update on page 8.

 

If the problem persists, call your service representative. See When you need help

 

on page 86.

 

 

78.1:04

The printer has no substrate preset for this substrate. Follow the firmware upgrade procedure to

 

update the printer with the latest substrate presets.

 

 

78.2:01

The end of roll has been detected. If this is not the case, unload and reload the substrate.

 

 

81:01, 81:03

Open the printer window and make sure that there are no obstacles restricting the movement

 

of the drive roller. If the substrate has jammed and is restricting the movement of the drive

 

roller, see The substrate has jammed on page 65. If the problem persists, call your service

 

representative. See When you need help on page 86.

 

 

82:01

There may be a substrate jam, or a dirty carriage reflector. Try cleaning the carriage reflector;

 

if the problem persists, see The substrate has jammed on page 65.

 

 

86:01

Open the window and check for any visible obstacles restricting the movement of the

 

printhead carriage. If there is a wrinkled mass of substrate blocking the carriage, lift the

 

substrate adjustment lever and clear the obstruction. If the problem persists, call your service

 

representative. See When you need help on page 86.

 

 

98:03

One or more printheads is malfunctioning; use the printhead status plot to find out which. See

 

Use the printhead status plot on page 54.

 

 

Printer logs

If you go to the front panel and select the icon, then Printer logs, you can choose to display on the front panel a log of recent system errors, warnings, or printhead or ink cartridge events.

Error messages

ENWW

Printer logs 85