help need you When

11 When you need help

Introduction

HP Customer Care offers award-winning support to ensure that you get the most from your HP Designjet. HP Customer Care provides comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates, and self-maintenance services. For more information about HP Customer Care, go to: http://www.hp.com/ go/graphic-arts/.

Documentation

The following documents are provided with your printer, and can also be downloaded from http://www.hp.com/go/L26500/manuals/.

●Site preparation guide

●Installation guide

●User's guide

●Maintenance and troubleshooting guide (this document)

●Legal information

Customer Self Repair

HP's Customer Self Repair program offers our customers the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this program, you can replace parts at your own convenience.

Convenient, easy to use

●An HP Support Specialist will diagnose and assess whether a replacement part is required to address a defective hardware component.

●Replacement parts are express-shipped; most in-stock parts are shipped the very same day you contact HP.

●Available for most HP products currently under warranty or contract.

●Available in most countries.

For more information about Customer Self Repair, see http://www.hp.com/go/selfrepair/.

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