HP L26500/L28500 Edge B8K59A Index

Index

A

add new substrate 41 alerts

errors	7
alerts, warnings		7
application hangs up			77
B
bow deformation		68
C
calibration
color	51
cannot load substrate			64
carriage lubrication			19
caution	3
clean the platen		15
clean the printer		15

clean the substrate-advance sensor

window	18
color calibration			51
color profile tricks			53
color profiles		52
color reproduction tricks					53
communication problems					78
curve deformation			68
Customer Care		86
Customer Self Repair				86
cutter
disable	51
cutter does not work				69

D

DHCP not available 76 diagnostic plot 42 documentation 86 downloading media presets 41

E

Embedded Web Server

cannot access	76
ink system status	5

F
faster printing 51
file system check	7
firmware update	8
front panel error messages
all 80
front-panel options
adjust printing params			46
adjust substrate advance				46,
58
align printheads 74
allow EWS	76
auto PH alignment		9
carriage roller lubrication				19
clean printheads		18, 73
disable cutter	69
disable take-up reel 69
enable color variation
correction	60
enable extra PH cleaning				46,
57, 63
enable vertical correct. 58
extra bottom margin			61, 67
file system check		7
ink cartridge information				6
manual PH alignment			10
modify configuration			76
print all test plots		54
printer logs	85
printhead information			6
repair ink mainten. kit			80
replace ink cartridges			23, 26
replace ink mainten. kit				27
replace PH cleaning kit				35
replace printheads		30
select I/O timeout		79
straightness optimization				69
substrate advance calibration
57
view information		76
view printer information				87

G

graininess 55

H

HP Customer Care 86

HP diagnostic plot 42

I

ink cartridge cannot insert 72 maintenance 22 non-HP 26 refill 26 replace 23 status 6

ink maintenance kit replace 27

ink maintenance kit needs to be

installed	72
ink system status		5
ink system tips		9
IP address, set manually 76
L
labels, warning		4
loading substrate problems				64
lubricate the carriage			19
lubricating the platen rollers				20
M
maintenance, service			40
manuals	86
media presets
downloading		41
move the printer		22

N

non-HP ink cartridges 26

P

porosity check 10 print-quality problems

black areas look hazy 60

ENWW

Index 89

Contents

Page Page Table of contents Page Page Page 1 Safety precautions General safety guidelines Electrical shock hazard Heat hazard Fire hazard Mechanical hazard Heavy substrate hazard Ink handling Warnings and cautions Warning labels 2 Printer status Check printer status Check the status of the ink system Check the status of the ink cartridges Ink menu procedure Check the status of a printhead Check the file system Printer alerts 3 Firmware update 4 Hardware maintenance Ink system tips Check substrate porosity Page Clean the electrical connections on a printhead Page Page Clean the exterior of the printer Clean the platen Page Page Clean after porous substrates Clean (recover) the printheads Clean the substrate-advancesensor window Lubricate the printhead carriage Lubricate the platen rollers hardwareMaintain Maintain the ink cartridges Move or store the printer Replace an ink cartridge Page Page Refilled and non-HPink cartridges Replace the ink maintenance kit Page Page Replace a printhead Page Page Page Page Replace the printhead cleaning kit Page Page Page Page Service maintenance 5 Substrate settings Download media presets Add a new substrate Summary Select printer settings and color profile settings Substrate Page Load the substrate and print the diagnostic plot Change settings while printing Advanced settings Page Temperature profile Select the number of passes Check the quantity of ink on the substrate Page Faster printing Color calibration Color profiles Color reproduction tricks 6 Troubleshoot print-qualityissues General printing advice Use the printhead status plot Print the printhead status plot Interpret the printhead status plot Graininess Horizontal banding Adjust the substrate advance Vertical banding The print is deformed into a curved shape Misaligned colors Color intensity varies Lack of sharpness Black areas look hazy Ink smears Subtle stains or uneven appearance The ink smudges when touched, or looks oily The dimensions of the print are wrong Tiling issues 7 Troubleshoot substrate issues The substrate cannot be loaded successfully The substrate is mispositioned The substrate has jammed Check the substrate path Check the printhead path Page Avoiding substrate jams The substrate is deformed or wrinkled The substrate has shrunk or expanded The substrate has bow deformation Take-up reel substrate jam The automatic cutter does not work Take-upreel does not wind Page 8 Troubleshoot ink-systemissues Ink maintenance kit needs to be installed Cannot insert an ink cartridge Cannot insert a printhead Cannot insert the printhead cleaning cartridge Front panel recommends reseating or replacing a printhead Clean the printheads Page Page 9 Troubleshoot other issues The printer cannot get an IP address Cannot access the Embedded Web Server The printer is not printing The software program slows down or stalls while generating the print job The printer seems slow Cannot access files on the hard disk Communication failures between computer and printer The platen rollers squeak 10 Front-panelerror messages Error messages Page Page Page Printer logs 11 When you need help Introduction Documentation Customer Self Repair HP Customer Care Centers Telephone number Service information ASummary of common printing problems Index