Fixing Problems

If the lamp shuts off during a presentation:

A minor power surge might cause the lamp to shut off. Wait a few minutes, then power on the projector.

The lamp module might have burned out. Replace the lamp module.

If the lamp burns out or makes a popping sound:

When the lamp reaches its end of life, it might burn out and make a popping sound. If this happens, the projector will not turn back on until the lamp module has been replaced.

If the lamp breaks, contact HP about repairs that might be required.

Remote control problems

If the remote control does not operate:

If the indicator light on the front of the remote control blinks when you press buttons, the remote control is working properly. If the light does not blink, install two new AAA batteries in the remote control.

Be sure nothing is blocking the remote control receiver on the side of the projector. Move to within 9 m (30 ft) of the projector. If you are facing more toward the front or back of the projector, you might have to move as close as 2 m (6 ft).

Open the on-screen menu and select Help > Diagnostics. Run remote control test.

If only the mouse and page-up and page-down buttons do not work:

Be sure you have a USB connection between the projector and the computer.

Open the on-screen menu and select Help > Diagnostics. Run remote control test and USB test.

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User’s Guide