Introduction

HP ProCurve Networking support

Example

Description

 

 

end [force]

Items enclosed in square brackets are optional. You

 

can either include them or not. Do not include the

 

brackets. In this example you can either include

 

“force” or omit it.

 

 

firewall mode (highlownone)

Items enclosed in parenthesis and separated by a

 

vertical line indicate a choice. Specify only one of the

 

items. In this example, you must specify ’high’, ’low’, or

 

’none’.

 

 

Management tool

When referring to the management tool interface, the Main menu name is presented first followed by a right angle-bracket and then the sub-menu name, as in Network > Ports.

HP ProCurve Networking support

HP ProCurve Networking offers support 24 hours a day, seven days a week through a number of automated electronic services. See the Customer Support/Warranty booklet included with your product.

The HP ProCurve Networking Web site, www.procurve.com/customercare provides up-to­ date support information.

Additionally, your HP-authorized network reseller can provide you with assistance, both with services that they offer and with services offered by HP.

Before contacting support

To make the support process most efficient, before calling your networking dealer or HP Support, you first should collect the following information:

Collect this information

Where to find it

 

 

Product identification.

On the rear of the product.

 

 

Software version.

The service controller management tool

 

Login page.

 

 

Network topology map, including the

Your network administrator.

addresses assigned to all relevant devices.

 

 

 

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