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| Repair Center: | Repair Center: | |
Symptom | Call Center: Suggestions | Likely Causes | Comments | |
Error message such as | Check for disk in floppy drive. | Hard drive contacts | If notebook boots from | |
“Invalid system disk” or | Check boot order in BIOS Setup. | Hard drive | floppy drive, check for | |
“Auto IDE error” | corrupt files on hard | |||
| Remove and reinstall hard drive. |
| drive, use Recovery CDs | |
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| to reinstall factory | ||
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| software onto hard drive, | |
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| replace hard drive. | |
Password forgotten | Verify proper ownership, and then |
| User must call Technical | |
| follow removal procedure with owner |
| Support and provide | |
| and record appropriate |
| proof of ownership. | |
| page |
| Password removal is | |
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| restricted to certain sites. | |
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| See page | |
Power |
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No power | Make sure charged battery is | AC adapter |
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| installed or AC adapter connected. | Battery |
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| Try another battery or AC adapter if |
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| Motherboard |
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| available. |
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Notebook has short | Turn down display brightness. | Battery | Battery capacity often | |
operating time when on | Check timeout settings in Power in | Motherboard | decreases after a year | |
battery | or more. | |||
Control Panel. |
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| Check power management settings |
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| in BIOS Setup. Try default settings. |
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| Battery gauge might need calibration. |
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| Run HP Battery Optimizer from |
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| Start menu. |
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| Certain applications can cause |
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| excess CPU and power usage. |
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| (User can get Intel Power Monitor |
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| from http://www.intel.com/ and monitor |
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| CPU load.) |
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| When playing DVD movies on battery |
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| power, use Power Options in Control |
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| Panel to select Portable/Laptop |
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| power scheme. |
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| When using applications with |
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| automatic save feature (such as MS |
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| Word), extend save time or disable to |
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| reduce hard disk access and power |
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| usage. |
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| PCMCIA card use can affect battery |
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| life. Some PCMCIA cards draw |
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| power even while not in use. |
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| Heavy modem use can affect battery |
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| operating time. |
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Turns off immediately | Battery may be extremely low. Plug | Battery |
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after turning on | in AC adapter or insert charged |
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| battery. |
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Does not run on battery; | Check battery and contacts. Try | Battery or contacts |
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empty battery indication | another battery if available. | Motherboard |
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Beeps repeatedly | Notebook beeps repeatedly when | Battery |
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| battery is low. Connect AC adapter |
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| or replace battery. |
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Service Manual | Troubleshooting and Diagnostics |