Troubleshooting

Windows

If you are unable to print make sure the product is set as your default printing device:

•Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers.

•Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click

Printers and Faxes.

Make sure that your product has a check mark in the circle next to it. If your product is not selected as the default printer, right-click the printer icon and choose “Set as default printer” from the menu.

If you are still unable to print, or the Windows software installation fails:

1.Remove the CD from the computer’s CD-ROM drive, and then disconnect the USB cable from the computer.

2.Restart the computer.

3.Temporarily disable any software firewall and close any anti-virus software. Restart these programs after the product software is installed.

4.Insert the product software CD in the computer’s CD-ROM drive, then follow the onscreen instructions to install the product software. Do not connect the USB cable until you are told to do so.

5.After the installation finishes, restart the computer.

Mac

If you are unable to print, uninstall and reinstall the software:

Note: The uninstaller removes all of the HP software components that are specific to the device. The uninstaller does not remove components that are shared by other products or programs.

To uninstall the software:

1.Disconnect the HP Photosmart from your computer.

2.Open the Applications: Hewlett-Packard folder.

3.Double-click HP Uninstaller. Follow the onscreen instructions.

To install the software:

1.To install the software, insert the HP software CD into your computer’s CD drive.

2.On the desktop, open the CD and then double-click HP Installer.

3.Follow the onscreen instructions.

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