SituationSolution

Jams and paper-feeding problems occur.

●See To clear jams in Trays 2 and 3 or To clear jams in Tray 4.

●Ensure that the media specifications are within recommended range. (See Media specifications.)

●Make sure the paper guides are adjusted properly and are not skewed. (See Loading input trays.)

●Perform preventive maintenance if requested by the MFP.

MFP does not recognize the duplex printing accessory.

●Print a configuration page to ensure that the duplex printing accessory is installed properly (see Configuration page).

●Turn the MFP off. Remove and reinstall the unit. Turn the MFP on.

●Make sure that the duplex printing accessory has been configured in the driver.

MFP does not recognize

Turn the MFP off and verify that the hard disk is inserted correctly and

the hard disk.

is securely fastened.

 

 

MFP does not recognize

● Make sure you selected Tray 4 in the driver (see Helpful software

Tray 4.

for increased flexibility).

 

● Turn the MFP off and then on again.

 

● Make sure the power cord is plugged into Tray 4.

 

● If the MFP still does not recognize Tray 4, contact your dealer or

 

authorized HP service provider.

 

 

MFP does not recognize

Check the cable to the stapler. Make sure it is properly connected at

stapler.

both ends.

 

 

MFP draws media from the wrong tray.

●Be sure your program is selecting the correct paper size or type.

●Make sure that the driver for your program is correctly installed, configured, and capable of requesting the required paper size and type.

●The size of media requested is not loaded in the tray selected. The MFP draws media from the next default tray that contains the correct size. Load the correct media in the tray and make sure the tray is adjusted correctly. Load the tray with enough media to complete the print job.

●If you selected Tray 2, 3, or Tray 4 and did not turn the MFP off when installing it, the MFP does not recognize it and draws paper from the next default tray source. Turn the MFP off, and then on again, and the MFP will recognize the tray.

MFP interface problems.

Print a configuration page from the control panel to verify that the

 

interface configurations shown on the printout match those on the host

 

computer (see Configuration page).

 

 

MFP is off or not connected to an active power source.

Make sure that all power cables are firmly plugged in to both the MFP components and an active power source. Make sure the MFP is on.

ENWW

Software, computer, and product interface problems 167