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HP SCSI Host Bus Adapters SUSPENDED, This state indicates that the controller has been suspended

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SUSPENDED

This state indicates that the controller has been suspended.

Use the -coption to display the PCI Configuration data stored on the A7173A adapter. Information is displayed as hexadecimal data. For example:

#mptutil -c /dev/mpt14

******************************************************************************

****			****
****	M P T U T I L S u p p o r t	T o o l	****
****			****
****	for Ultra320 SCSI	Controller	****
****			****
****	Version 1.02 : Oct	22 2006	****
****			****
****	(c) Copyright 2003 Hewlett-Packard Development Company, L.P.		****
****			****

******************************************************************************

---- PCI Configuration Registers ---------------------------------------------

Device ID	: 0x0030
Vendor ID	: 0x1000
Status Register	: 0x0230
Command Register	: 0x0157
Revision ID	: 8
Class Code	: 0x10000
Cache Line Size	: 32
Latency Timer	: 64
Header Type	: 0x80
IO Base Address	: 0x8001
Memory [0] Low Address	: 0xc0200004
Memory [0] High Address	: 0x0000
Memory [1] Low Address	: 0xc0220004
Memory [1] High Address	: 0x0000
Sub-System ID	: 0x12c5
Sub-System Vendor ID	: 0x103c
Expansion ROM Base Address	: 0xc0000000
Capabilities Pointer	: 80

******************************************************************************

****End of MPTUTIL Output****

******************************************************************************

58 Troubleshooting

Contents

Page Page Table of Contents 4 HP A7173A Administration and Management 5 Troubleshooting A SCSI Sense Codes B Specifications C Regulatory Information Glossary Index Page About This Document Intended Audience HP-UXRelease Name and Release Identifier Publishing History What’s in This Document New and Changed Documentation in This Edition Typographical Conventions HP Welcomes Your Comments Page 1 HP A7173A Adapter Overview About the A7173A Adapter Page 2 Installing the A7173A Adapter Installation Overview Locating A7173A Adapter Software Installing A7173A Adapter Software Files Contained in the scsiU320-00Bundle System Firmware Processor Dependent Code (PDC) on HP 9000 Systems Extensible Firmware Interface (EFI) on HP Integrity Systems Installing A7173A Adapter Hardware Offline Installation Online Installation Connecting SCSI Peripheral Devices Important Rules For Connecting SCSI Devices Identifying Compatible SCSI Cables Connecting Internal Devices Connecting External Devices Confirming the A7173A Adapter Firmware Version Verifying the Installation Adding Multi-InitiatorSupport Page 3 Configuring the A7173A Adapter Setting the SCSI Parameters About SCSI IDs Setting SCSI IDs Offline Setting SCSI IDs Online About the Maximum Data Transfer Rate Setting the Maximum Data Transfer Rate Offline About Bus Width Setting the Bus Width Offline Setting the Bus Width Online About Auto-Termination Configuration Worksheet Setting and Confirming SCSI Parameters Offline Using the BCH Menus on HP 9000 Systems Confirming the PDC Version Determining Path, Bus, and Slot Information Setting and Confirming the Data Transfer Rate help scsi Example 3-3Typical BCH scsi Command Help Screen To confirm the A7173A adapter’s maximum data transfer rate, follow these steps: 1.From the BCH Main Menu, enter ser to display the Service Menu From the service menu, enter the Using the EFI Utility on HP Integrity Systems Downloading the EFI Driver, EFI Utility, and Firmware Starting the pscsi Utility Configuring the SCSI Ultra320 Interface Typical List of Available SCSI Controllers SCSI Ultra320 Core-IO To return to the main menu, use Tab to highlight Back, then press Enter Configuring SCSI Devices Downloading and Installing a Firmware Image Selecting a Controller for Firmware Update SCSI Firmware EFI Driver Example 3-9Selecting a Firmware Image to Download 1 An adapter firmware file 2 An EFI driver file Advanced Operations: Save SCSI Firmware Image or EFI Driver Image to File Advanced Operations: Display Vital Product Data (VPD) Exiting the EFI Utility Setting and Confirming SCSI Parameters Online Using mptconfig for Online Configuration Example 3-11Typical ioscan -kfnCommand Output 1Hardware path to /dev/mpt14 3Hardware path to /dev/mpt15 4Device file for hardware path 1/0/14/0/1 Setting the SCSI ID Online Using Common mptconfig Command Line Options Setting SCSI Parameters to Default Values Offline Online Configuring LUN Using the A7173A Adapter as a Boot Device 4 HP A7173A Administration and Management Performance Tuning Online Replacement of the A7173A Adapter Verify or Update A7173A Adapter Firmware On HP 9000 Systems Verify or Update A7173A Adapter Firmware on HP Integrity Systems Using mptutil to Verify or Update A7173A Adapter Firmware Example 4-1Typical ioscan -fnkdCommand Output 1/0/14/0 Example 4-2Typical mptutil <device_file> Command Output Current SCSI (or Current EFI driver adapter) firmware version mptutil -d <firmware_image> <device_file <firmware_image <device_file Example 4-3Using mptutil to Update the SCSI Firmware Online Page 5 Troubleshooting General Troubleshooting Procedure Creating Missing Device Files The A7173A Adapter Is Claimed, But There Is No IO No Target Devices are Displayed in the ioscan Output Confirm SCSI Parameters Domain Validation Table 5-1Problems Detected By Domain Validation (continued) Example 5-2Typical Domain Validation syslog Entry Table 5-2Domain Validation Fallback Levels (page 54) Restoring Performance After A Domain Validation Fallback or Failure Using the mptutil Command #mptutil Example 5-3Typical ioscan -fnkdmpt Command Output <dev_file CHIP INFORMATION UNINITIALIZED This state indicates that the hardware has not been initialized by the driver This state could result if the driver was unable to successfully initialize the channel SUSPENDED This state indicates that the controller has been suspended <firmware_image> <device_file Example 5-5Updating A7173A Firmware Online <tmtype> <target_id <tmtype tgt_reset <target_id Device Statistics and Trace Information Port Information Using Support Tools Manager (STM) HP Event Monitoring Services (EMS) HP Offline Diagnostics Environment (ODE) PCI Error Recovery Contacting Your Hewlett-PackardRepresentative Page A SCSI Sense Codes SCSI Status Codes, Sense Keys, and Sense/Qualifier Code Pairs Table A-2SCSI Sense Keys (complete list) Table A-3Most Common SCSI Additional Sense Code/Qualifier Pairs Table A-3Most Common SCSI Additional Sense Code/Qualifier Pairs (continued) Page Page Page B Specifications Table B-1A7173A Adapter Features and Specifications (continued) C Regulatory Information Regulatory Statements FCC Statement (For U.S.A. Only) IEC Statement (Worldwide) DOC Statement (Canada) Spécification ATI Classe A (France) VCCI Statement (Japan) Declaration of Conformity Page Glossary electronically Non-Volatile Random erasable Access Memory (NVRAM) megabyte A measure of computer storage equal to 1024 kilobytes (MByte) motherboard See mainboard. In some countries, the term motherboard is not appropriate Read-Only Memory (ROM) erased when the computer is turned off Reduced The HP A7173A adapter’s SCSI chips contain a RISC processor Wide SCSI the standard 8-bitSCSI bus Wide Ultra SCSI data rate 40 MBytes/sec Wide Ultra2 SCSI Page Index Page Page *J6373-90030