Erase data and reset your device

If restarting your device does not solve the problem of application freezes, you may need to reset the device. A reset deletes some or all information from your device (depending on the type of reset you select). After a reset, you must follow the prompts to sign in to your HP webOS Account again before you can use your device.

IMPORTANT If possible, do a manual backup of your HP webOS Account data before resetting your device (see Manually back up information to your HP webOS Account). After you sign in to your HP webOS Account again, any backed-up information is restored (see What information is backed up?).

1Open Device Info .

2Tap Reset Options.

3Tap one of the following:

Erase Apps & Data: Erases all application data and settings, as well as any applications you installed from App Catalog.

Erase USB Drive: Erases all files stored in USB drive storage, such as pictures, videos, and music.

Full Erase: Erases application data and settings, apps you installed, and USB drive storage files. Use Full Erase if you want a clean erase of your currently installed apps and files but plan to continue using the device.

Secure Full Erase: Erases application data and settings, apps you installed, and USB drive storage files. Use Secure Full Erase if you plan to give the device away and you do not want your data and files to be recoverable even using a third-party tool. Secure Full Erase performs a complete wipe of the device and takes considerably longer than a regular full erase.

4Tap the button again to confirm your choice.

About the full erase options

In most cases, you can perform a regular full erase if you want to erase downloaded applications and USB drive storage files from your device. Perform a secure full erase when you give your device to somebody else and you don’t want that person to be able to access your data.

Regardless of which full erase option you choose, all your data on the web—in your online accounts and in your HP webOS Account—is untouched.

After either type of full erase, you can sign in to your HP webOS Account either on a new webOS device or the same device you just erased. Signing in restores your HP webOS Account data and information from online accounts (see What information is backed up?), but not your stored files such as pictures, videos, and music (you must copy those again to the device; see Copy files between your device and your computer).

Run Automated Diagnostics

If you are troubleshooting your device with a support agent, you can run Automated Diagnostics to supply the agent with diagnostic information about your device. If you need more information after running Automated Diagnostics, you can run Interactive Diagnostics (see Run Interactive Diagnostics).

1Open Device Info .

2Open the application menu and tap Diagnostics.

3On the screen that appears, tap Automated.

4Work with the support agent to view and report the test results.

Run Interactive Diagnostics

If you are troubleshooting your device with a support agent and need more information after running Automated Diagnostics (see Run Automated Diagnostics), you can run Interactive Diagnostics.

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