IBM 2196, 2197, 6344 Quick problem solving chart

10-6 IBM Personal Computer User Guide

Quick problem solving chart

There is a problem

with the computer. Did

y

ou add hardware?

Remove the hardware

y

ou installed

and restart the computer.

Does the computer still

have the problem?

The hardware

y

ou added ma

y

need to be

setup differentl

y

or ma

y

be incompatible.

IBM Helpware can help! See the Support

Information section.

You do not have a hardware problem.

See the Support Information section. You ma

y

have a hardware problem.

First, see "Solvin

g

hardware and

software problems" on pa

g

e 10-7.

If this does not fix the problem, see

the Support Information section.

Yes

Yes

No

No

Did the computer pass all the hardware tests?

You do not have a hardware problem. See the

Support Information section. You ma

y

have a hardware problem. First, see "Solvin

g

hardware

and software problems" on pa

g

e 10-7. If this do e s n o t fix th e

problem, see the Support Information section.

Yes No

Did the computer pass the test?

Yes No

From Windows, run the PC Dr for Windows pro

g

ram. Use the Quick Test

Dia

g

nostics option. See "Startin

g

PC Dr for Windows" on pa

g

e 10-20 for details.

Run the dia

g

nostics pro

g

ram on the

Recover

y

and Dia

g

nostics CD. U se

the Run Normal Test option. See "Startin

g

the Enhanced Dia

g

nostics Pro

g

ram" on

pa

g

e 10-21 for details.

Yes No

You ma

y

have a hardware problem.

First, see "Solvin

g

hardware and

software problems" on pa

g

e 10-7.

If this does not fix the problem, see

the Support Information section.

Did the computer pass all hardwawre tests?

From Windows, run the PC Dr

for Windows pro

g

ram. Use the

Quick Test Dia

g

nostics option.

See "Startin

g

PC Doctor fo r

Windows" on pa

g

e 10-20 for

details.

Run the dia

g

nostics pro

g

ram on the

Recover

y

and Dia

g

nostics CD. Use

the Run Normal Test option. See "Startin

g

the Enhanced Dia

g

nostics Pro

g

ram" on

pa

g

e 10-21 for details.

Yes No

You ma

y

have a hardware problem. First, see "Solvin

g

hardware

and software problems" on pa

g

e 10-7. If this does not fix the

problem, see the support information section.

Did the computer pass the test?

Contents

Main First Edition (March 2000) Contents Page Page Page Page Page Notices xIBM Personal Computer User Guide Conventions used in this book Italic Symbols The following list contains an explanation of the symbols used in this document. Highlighting Safety information Installation Safety while working with hardware Connecting your computer Disconnecting your computer Modem sa fety informatio n Lithium battery notice Regulatory safety notice for the CD-ROM and DVD-ROM drive Laser compliance statement Consignes de scurit Installation Consignes de scurit lors de la manipulation du matriel Consignes de scurit relatives au modem Consignes relatives la pile au lithium Consignes de scurit pour lunit de CD-ROM et de DVD-ROM Conformit aux normes relatives aux appareils laser. Regulatory notices North American FCC and telephone company requirements Canadian Department of Communications certification label Page North American Federal Communications Commission (FCC) Statement IBM Personal Computer machine types 2196, 2197, and 6344 European Community Directive Conformance Statement Trademarks xxvi IBM Personal Computer User Guide Year 2000 Notice Information Page Page Ergonomics Arranging a comfortable and productive work area Arranging your work area Choosing a chair Positioning the monitor Positioning the keyboard Positioning the mouse Page Page Using this book Chapter 1. Using this book User Guide How this book is organized Part 1: Learning about this book User guide Part 3: Controlling system settings Part 4: Upgrading and replacing hardware Using this book Part 5: Troubleshooting Part 6: Technical reference Where to find more information Setup Poster. Online documentation. Part 2. Support information HelpWare support and services Chapter 2. HelpWare support and services What do I do first? What is IBM HelpWare? Need quick help? What can I do on my own? Printed documentation Online documentation Help files Readme files Diagnostics PC Doctor Product Recovery and Diagnostics IBM Update Connector How do I get help electronically? Electronic support Internet HelpWare support and services How and when do I contact the IBM PC HelpCenter? What help can I get by telephone? 30-day "Up and Running" support Software technical support Additional support Hardware warranty service IBM Program License Agreement Product Recovery and Diagnostics Before you call... 2-8 IBM Personal Computer User Guide HelpWare support and services How and when do I purchase additional support? Purchasing additional HelpWare services You can purchase support in the following ways 900 number Page HelpWare support and services To order additional support packages International Warranty Service - Not Available Page Express Maintenance Chapter 3. Express Maintenance Page Part 3. Controlling system settings Getting started Chapter 4. Getting started Controlling monitor settings Setup Poster Getting the best performance from your monitor Getting started Power saver feature Changing display settings Customizing display properties Tips for choosing display properties Getting started Using the Windows Help function to select display properties Controlling volume Adjusting the speaker volume Getting started Getting ready to print Setup poster printer driver Setting up communications Connecting your modem to the telephone network public switched telephone network analog network Configuring your communications software Configuring your computer for a connection to the Internet The IBM Internet Connection Services Getting started The Microsoft Network The Internet Connection Wizard Using the Rapid Access II keyboard shortcuts Page Power management features Chapter 5. Power management features Software shutdown Using the software shutdown feature Power management features System Standby Using the Windows 98 Start menu Using the power button When the system is in "normal on" state: When the system is in "normal off" state: Page Monitor standby BIOS Setup configuration Chapter 6. BIOS Setup configuration Configuration/Setup Utility overview BIOS Setup configuration Entering Setup When the computer is on When the computer is off BIOS Setup configuration Working with the Setup menus Configuration/Setup Utility menu Viewing system information and product data BIOS Setup configuration Changing parameter settings Loading the default settings factory or default settings Canceling changes Exiting Setup Setup parameters Devices and I/O Ports Page Page Start Options BIOS Setup configuration Quick Power-On Self Test Boot Up Floppy Seek Boot Up NumLock Status Gate A20 Option Typematic Rate Setting Typematic Rate (Chars/Sec) BIOS Setup configuration Typematic Delay (Msec) Halt On Date and Time Advanced Setup Power Management Setup Page Automatic Power On BIOS Setup configuration ACPI suspend Type Clock Generator Configuration Set Password Using other configuration utilities Part 4. Upgrading and replacing hardware Chapter 7. Preparing to upgrade Evaluating your new hardware For conflicts with system resources used by adapter cards For conflicts with other system resources Planning your hardware changes Recording your changes Resolving resource conflicts Using Setup Using the Windows 98 Device Manager 1. From the Windows 98 desktop, double-click on the My Computer icon. Opening the system unit Taking safety precautions Removing the top cover Looking inside the system unit Page Adding and removing adapter cards and drives Chapter 8. Adding and removing adapter cards and drives Resolving conflicts with installed adapter cards Setting modem card configurations Adding and removing adapter cards and drives Working with the hardware in the system unit Adding and removing adapter cards Installing adapter cards Adding and removing adapter cards and drives Removing adapter cards Removing and adding drives Identifying signal cable connectors Adding and removing adapter cards and drives Guidelines for connecting IDE/ATA signal cables If you are installing a second drive to the primary IDE connector, follow these guidelines: Adding and removing adapter cards and drives Guidelines for connecting diskette interface signal cables Removing the diskette drive Adding and removing adapter cards and drives Removing the CD-ROM drive Removing the hard disk drive Adding and removing adapter cards and drives Updating the CMOS settings in Setup For adapter cards For Drives Page Chapter 9. Adding and replacing system board components Page Page Page Page Page Page Card connector and jumper information Identifying adapter card connectors Setting a jumper Upgrading the system memory Installing memory modules Page Replacing the system battery Page Page Page Page Diagnosing and recovering from problems Chapter 10. Diagnosing and recovering from problems Before you panic: some simple fixes Diagnosing and recovering from problems Step 2 Did the system unit beep after it was turned on? No Yes, more than once 10-4 IBM Personal Computer User Guide Step 3 Is anything displayed on the monitor? Yes Step 3 Is anything displayed on the monitor? (Continued) No 10-6 IBM Personal Computer User Guide Quick problem solving chart Diagnosing and recovering from problems Solving hardware and software problems Solving hardware problems Table 1: Hardware problems 10-8 IBM Personal Computer User Guide Diagnosing and recovering from problems 10-10 IBM Personal Computer User Guide Diagnosing and recovering from problems Recover y and Dia g 10-12 IBM Personal Computer User Guide Solving software problems Table 2: Software problems 10-14 IBM Personal Computer User Guide Table 2: Software problems Diagnosing and recovering from problems Solving modem problems 10-16 IBM Personal Computer User Guide Table 3: Modem problems (Continued) Diagnosing and recovering from problems Error codes and messages 10-18 IBM Personal Computer User Guide Table 4: Error codes and messages (Continued) Diagnosing and recovering from problems Table 4: Error codes and messages (Continued) IBM Diagnostic Programs Starting PC-Doctor for Windows Diagnosing and recovering from problems Starting the IBM Enhanced Diagnostics program Reinstalling device drivers or Recovering factory-installed programs and files Diagnosing and recovering from problems Page Part 6. Technical reference Specification tables Appendix A. Specification tables Memory module placement A-2 IBM Personal Computer User Guide Table 1: Memory module placement (Continued) Specification tables Memory map System input/output addresses Specification tables System interrupts Specification tables DMA channel assignments Serial port addresses Specification tables Connector functions Page Specification tables Page Modem information Appendix B. Modem information Modem features Page Modem information Operating your modem Using the Auto Answer feature Auto Answer Disabling Call Waiting dialing sequence Modem information Modem commands Executing commands Command format B-6 IBM Personal Computer User Guide AT commands Table 1: AT commands Modem information Table1: AT commands (Continued) Page Detail for +MS Controls Table 2: Detail for +MS Controls An example of a command is AT+MS = V90, 1, 24000, 33600, 28000, 56000 B-10 IBM Personal Computer User Guide Extended AT commands Table 3: Extended AT commands Modem information V.42bis commands Table 4: V.42bis commands B-12 IBM Personal Computer User Guide Modem response codes Modem information S registers Page Monitor terminology Appendix C. Monitor terminology Page Page M O P Q S Index T V W Page Page First Edition (May 2000) About this update Page Starting and using the Configuration/Setup Utility program Viewing and changing settings 4 Exiting from the Configuration/Setup Utility program Using Security Profiles by Device 6 Using passwords Using a power-on password Setting, changing, and deleting a power-on password Using an administrator password 8 Setting, deleting, or changing an administrator password Erasing a lost or forgotten password Other settings in the Configuration/Setup Utility program 10 Changing keyboard speed Setting video memory amount Setting the startup sequence Setting remote administration Interrupt and DMA resources Power management features 12 ACPI BIOS IRQ Setting power management features Setting automatic power-on features 14 Quick reference for network-related settings 16 Table 3 (Page 2 of 4). Network-related settings Adding and replacing system board components 18 Table 3 (Page 3 of 4). Network-related settings Identifying system board components Removing the battery