45
Insignia 24" LCD TV/DVD Combo
www.insigniaproducts.com
Troubleshooting
Video and audio
Warning
Do not try to repair your TV/DVD combo yourself.
Contact authorized service personnel.
Problem Solution
Picture does not fill the
screen. There are black bars
around the picture.
Change the aspect ratio. An increasing amount
of digital TV and movies are presented in wide
screen (16:9). See “Aspect ratio options” on
page23.
No picture (screen is not lit)
and no sound. Press on the TV/DVD combo or the remote
control.
Make sure that the Audio Only option is set to
Off. See “Playing TV audio only” on page25.
Make sure that the video cables are connected
securely to your TV/DVD combo.
Adjust the contrast and brightness. See
Adjusting the TV picture” on page 22.
Make sure that the power cord is plugged in.
Make sure that the correct video input source is
selected. See “Selecting the video input source
on page20.
Try another channel. The station may be
experiencing problems.
Make sure that the incoming signal is
compatible.
Make sure that the antenna or cable TV is
connected correctly and securely. See
Connecting a cable or satellite box” on page9
or “Connecting an antenna or cable TV (no box)
on page12.
Check the closed caption settings. Some TEXT
modes can block the screen.
Dark, poor, or no picture
(screen is lit), but sound is
good.
Try another channel. The station may be
experiencing problems.
Make sure that the antenna or cable TV is
connected correctly and securely. See
Connecting a cable or satellite box” on page9
or “Connecting an antenna or cable TV (no box)
on page12.
Adjust the brightness. See “Adjusting the TV
picture” on page22.
Make sure that the correct picture mode is
selected. See “Adjusting the TV picture” on
page22.
If you are using an antenna, the digital channel
signal may be low. To check the digital channel
signal strength, see “Checking the digital signal
strength” on page28.
If you are using an antenna and the signal
strength is low, adjust the antenna or use a
highly directional outdoor antenna or set-top
antenna with a built-in amplifier.
Make sure that the video cables are connected
securely to your TV/DVD combo.
•The video cable(s) you are using may be bad. Try
a new set.
Try another channel. The station may be
experiencing problems.
No color, dark picture, or
color is not correct. Try another channel. The station may be
experiencing problems.
Adjust the color settings. See “Adjusting the TV
picture” on page22.
Make sure that the video cables are connected
correctly and securely to your TV/DVD combo.
Make sure that the antenna or cable TV is
connected correctly and securely. See
Connecting a cable or satellite box” on page9
or “Connecting an antenna or cable TV (no box)
on page12.
If you are using an antenna, the digital channel
signal may be low. To check the digital channel
signal strength, see “Checking the digital signal
strength” on page28.
If you are using an antenna and the signal
strength is low, adjust the antenna or use a
highly directional outdoor antenna or set-top
antenna with a built-in amplifier.
Only snow (noise) appears
on the screen. Try another channel. The station may be
experiencing problems.
Make sure that the antenna or cable TV is
connected correctly and securely. See
Connecting a cable or satellite box” on page9
or “Connecting an antenna or cable TV (no box)
on page12.
If you are using an antenna, the digital channel
signal may be low. To check the digital channel
signal strength, see “Checking the digital signal
strength” on page28.
If you are using an antenna and the signal
strength is low, adjust the antenna or use a
highly directional outdoor antenna or set-top
antenna with a built-in amplifier.
Picture quality is good on
some channels and poor on
others. Sound is good.
The problem may be caused by a poor or weak
signal from the broadcaster or cable TV provider.
If you connect to cable or satellite TV witho ut a
set-top box and experience poor picture quality,
you may need to install a set-top box to improve
signal reception and picture quality. Contact
your cable or satellite TV provider about
upgrading to a set-top box.
Dotted lines or stripes
appear on the screen. Make sure that the antenna or cable TV is
connected correctly and securely. See
Connecting a cable or satellite box” on page9
or “Connecting an antenna or cable TV (no box)
on page12.
If you are using an antenna, the digital channel
signal may be low. To check the digital channel
signal strength, see “Checking the digital signal
strength” on page28.
If you are using an antenna and the signal
strength is low, adjust the antenna or use a
highly directional outdoor antenna or set-top
antenna with a built-in amplifier.
Make sure that the video cables are connected
securely to your TV/DVD combo.
The video cable(s) you are using may be bad. Try
a new set.
Other devices (for example, a surround sound
receiver, external speakers, fans, or hair dryers)
may be interfering with your TV/DVD combo. Try
turning off one device at a time to determine
which device is causing interference. After you
have determined which device is causing
interference, move it further from the TV/DVD
combo to eliminate the interference.
Double images. Use a highly directional outdoor antenna, cable
TV, or satellite TV.
Problem Solution
NS-24LD100A13_12-0375_MAN_V1_ENG.book Page 45 Wednesday, September 19, 2012 12:46 PM