45
Insignia 24" LCD TV/DVD Combo
www.insigniaproducts.com
Troubleshooting
Video and audio
Warning
Do not try to repair your TV/DVD combo yourself.
Contact authorized service personnel.
Problem Solution
Picture does not fill the
screen. There are black bars
around the picture.
• Change the aspect ratio. An increasing amount
of digital TV and movies are presented in wide
screen (16:9). See “Aspect ratio options” on
page23.
No picture (screen is not lit)
and no sound. • Press on the TV/DVD combo or the remote
control.
• Make sure that the Audio Only option is set to
Off. See “Playing TV audio only” on page25.
• Make sure that the video cables are connected
securely to your TV/DVD combo.
• Adjust the contrast and brightness. See
“Adjusting the TV picture” on page 22.
• Make sure that the power cord is plugged in.
• Make sure that the correct video input source is
selected. See “Selecting the video input source”
on page20.
• Try another channel. The station may be
experiencing problems.
• Make sure that the incoming signal is
compatible.
• Make sure that the antenna or cable TV is
connected correctly and securely. See
“Connecting a cable or satellite box” on page9
or “Connecting an antenna or cable TV (no box)”
on page12.
• Check the closed caption settings. Some TEXT
modes can block the screen.
Dark, poor, or no picture
(screen is lit), but sound is
good.
• Try another channel. The station may be
experiencing problems.
• Make sure that the antenna or cable TV is
connected correctly and securely. See
“Connecting a cable or satellite box” on page9
or “Connecting an antenna or cable TV (no box)”
on page12.
• Adjust the brightness. See “Adjusting the TV
picture” on page22.
• Make sure that the correct picture mode is
selected. See “Adjusting the TV picture” on
page22.
• If you are using an antenna, the digital channel
signal may be low. To check the digital channel
signal strength, see “Checking the digital signal
strength” on page28.
• If you are using an antenna and the signal
strength is low, adjust the antenna or use a
highly directional outdoor antenna or set-top
antenna with a built-in amplifier.
• Make sure that the video cables are connected
securely to your TV/DVD combo.
•The video cable(s) you are using may be bad. Try
a new set.
• Try another channel. The station may be
experiencing problems.
No color, dark picture, or
color is not correct. • Try another channel. The station may be
experiencing problems.
• Adjust the color settings. See “Adjusting the TV
picture” on page22.
• Make sure that the video cables are connected
correctly and securely to your TV/DVD combo.
• Make sure that the antenna or cable TV is
connected correctly and securely. See
“Connecting a cable or satellite box” on page9
or “Connecting an antenna or cable TV (no box)”
on page12.
• If you are using an antenna, the digital channel
signal may be low. To check the digital channel
signal strength, see “Checking the digital signal
strength” on page28.
• If you are using an antenna and the signal
strength is low, adjust the antenna or use a
highly directional outdoor antenna or set-top
antenna with a built-in amplifier.
Only snow (noise) appears
on the screen. • Try another channel. The station may be
experiencing problems.
• Make sure that the antenna or cable TV is
connected correctly and securely. See
“Connecting a cable or satellite box” on page9
or “Connecting an antenna or cable TV (no box)”
on page12.
• If you are using an antenna, the digital channel
signal may be low. To check the digital channel
signal strength, see “Checking the digital signal
strength” on page28.
• If you are using an antenna and the signal
strength is low, adjust the antenna or use a
highly directional outdoor antenna or set-top
antenna with a built-in amplifier.
Picture quality is good on
some channels and poor on
others. Sound is good.
• The problem may be caused by a poor or weak
signal from the broadcaster or cable TV provider.
• If you connect to cable or satellite TV witho ut a
set-top box and experience poor picture quality,
you may need to install a set-top box to improve
signal reception and picture quality. Contact
your cable or satellite TV provider about
upgrading to a set-top box.
Dotted lines or stripes
appear on the screen. • Make sure that the antenna or cable TV is
connected correctly and securely. See
“Connecting a cable or satellite box” on page9
or “Connecting an antenna or cable TV (no box)”
on page12.
• If you are using an antenna, the digital channel
signal may be low. To check the digital channel
signal strength, see “Checking the digital signal
strength” on page28.
• If you are using an antenna and the signal
strength is low, adjust the antenna or use a
highly directional outdoor antenna or set-top
antenna with a built-in amplifier.
• Make sure that the video cables are connected
securely to your TV/DVD combo.
• The video cable(s) you are using may be bad. Try
a new set.
• Other devices (for example, a surround sound
receiver, external speakers, fans, or hair dryers)
may be interfering with your TV/DVD combo. Try
turning off one device at a time to determine
which device is causing interference. After you
have determined which device is causing
interference, move it further from the TV/DVD
combo to eliminate the interference.
Double images. • Use a highly directional outdoor antenna, cable
TV, or satellite TV.
Problem Solution
NS-24LD100A13_12-0375_MAN_V1_ENG.book Page 45 Wednesday, September 19, 2012 12:46 PM