Others

Troubleshooting

Symptom

Causes and Countermeasures

Reference

Page

 

 

 

 

 

IP address of VN-X35U is

DHCP is AEnableB in default settings. IP address

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unknown

will be provided from DHCP server.

 

 

If there is no DHCP server, VN-X35U will start

 

 

using default IP address, 192.168.0.2, and

 

 

default subnet mask, 255.255.255.0.

 

 

Search tool in attached CD-ROM is available to

 

 

find VN-X35U from a PC in the same LAN.

 

 

 

 

The web page of VN-X35U

Check the Internet Explorer settings.

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cannot be displayed

When a proxy server is in use, configure the proxy

 

 

server settings of the Internet Explorer accordingly.

 

 

 

 

Built-in Viewer cannot be

Check the Internet Explorer settings.

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installed

Built-in Viewer consists of a software component

 

 

called ActiveX.

 

 

The ActiveX is usually installed when Built-in Viewer

 

 

is used for the first time. However, installation may be

 

 

rejected depending on the Anti-virus software

 

 

settings. In this case, change the settings of the Anti-

 

 

virus software before installing Built-in Viewer.

 

 

 

 

Authentication by Verisign

Verisign’s electronic signature is stored in Built-in

appears during installation of

Viewer.

 

Built-in Viewer

For computers with a network environment that is

 

 

connected to the Internet, the authenticity of the

 

 

viewer can be verified via authentication by Verisign.

 

 

 

 

A warning message appears

Built-in Viewer consists of a software component

upon starting up Built-in

called ActiveX.

 

Viewer

The ActiveX is usually installed when Built-in Viewer

 

 

is used for the first time. However, installation may be

 

 

rejected depending on the Anti-virus software

 

 

settings. In this case, change the settings of the Anti-

 

 

virus software before installing Built-in Viewer.

 

 

 

 

TCP images cannot be

The maximum number of images that can be sent by

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played back

VN-X35U via TCP is 20, and up to 20 Built-in Viewers

 

 

can be connected to each VN-X35U unit.

 

 

Make use of multicast for monitoring when the

 

 

number of areas exceeds the above number.

 

 

VN-X35U allows multicast transmission of JPEG

 

 

and MPEG4 one stream at a time.

 

 

 

 

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