18 18
Requesting Assistance or Service
If you need assistance or service in the U.S.A.:
Call the KitchenAid Consumer
Assistance Center toll
free: 1-800-422-1230.
Our consultants are
available to assist you.
When calling:
Please know the purchase date, and the complete
model and serial number of your appliance (see the
“A Note to You” section). This information will help
us to better respond to your request.
Our consultants provide assistance with:
•Features and specifications on our full line of ap-
pliances.
•Installation information.
•Use and maintenance procedures.
•Accessory and repair parts sales.
•Specialized customer assistance
(Spanish speaking, hearing impaired,
limited vision, etc.).
•Referrals to local dealers, service
companies, and repair parts distributors.
KitchenAid service technicians are trained to fulfill
the product warranty and provide after-warranty ser-
vice, anywhere in the United States.
To locate the authorized KitchenAid service company
in your area, you can also look in your telephone
directory Yellow Pages.
If you need replacement parts
If you need to order replacement parts, we recom-
mend that you only use factory authorized parts.
These parts will fit right and work right, because
they are made with the same precision used to
build every new KITCHENAID®appliance.
To locate factory authorized replacement parts in your
area, call our Consumer Assistance Center telephone
number or your nearest authorized service center.
For further assistance
If you need further assistance, you can write to
KitchenAid with any questions or concerns at:
KitchenAid Brand Home Appliances
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your
correspondence.
Before calling for assistance or service, please check the “Troubleshooting Guide” section. It may save you the
cost of a service call. If you still need help, follow these instructions.