Kodak 9090DC, 9125DC, 9150DC manual Error Message Possible Cause Possible Remedy, Image and Feeding

Error Message	Possible Cause	Possible Remedy
CGA Port Not Responding	...	Cycle power to the scanner. If the
		problem persists, contact
		Technical Support.
Corrupt or Missing MC Firmware	...	Contact Technical Support.
Image and Feeding
• Streaks in the image	• Imaging guide(s) and/or camera	• Clean the imaging guides.
• Reduced bar code recognition	cover(s) need to be cleaned.	• Clean the camera covers.
rates	• Camera(s) need to be calibrated.	• Calibrate the camera(s).
• Blurred images		See Chapter 6, Maintenance.
• Artifacts in the image
• Skewed documents	• Feeder needs cleaning.	• Clean the pick and drive tires.
• Multifeeds	• Pick, drive and/or separation tires	• Clean the separation roller.
• Feeder jams	need cleaning.	See Chapter 6, Maintenance.
• Transport jams	• Transport needs cleaning.	• Clean the transport area.
• Page frame errors	• Page sensors need cleaning.	• Clean the sensors.
		See Chapter 6, Maintenance.
Entry/exit sensor errors	Transport sensors need cleaning.	Clean the sensors.
		See Chapter 6, Maintenance.
Feeder table does not	Feeder sensor needs cleaning.	Clean the sensors.
automatically lower after the last		See Chapter 6, Maintenance.
page is fed
Image is too dark	Camera(s) need to be calibrated.	Calibrate the camera(s).
		See Chapter 6, Maintenance.
Slippage of documents or	• The pick and/or drive tires are	Clean and/or replace the pick,
multifeeds	worn out.	drive and/or separation tires.
	• The feed rollers need cleaning.	See Chapter 6, Maintenance.
Color image lacks fidelity	Camera(s) need to be calibrated.	Calibrate the camera(s).
		See Chapter 6, Maintenance.
Scanner throughput has	Tires on the pick and drive rollers	Confirm pick and drive rollers/tires
decreased	are installed incorrectly.	are installed properly. See Chapter
		6, Maintenance.
Dog-earring pages	The straight pass-through door is	Confirm the straight pass-through
	not fully or completely closed.	door is fully closed. If the problem
		persists, contact Technical
		Support.

A-61662 October 2011 7-3