Error Message Possible Cause Possible Remedy | Kodak 9090DC, 9125DC

Error Message	Possible Cause	Possible Remedy

CGA Port Not Responding	...	Cycle power to the scanner. If the
		problem persists, contact
		Technical Support.

Corrupt or Missing MC Firmware	...	Contact Technical Support.

Image and Feeding

• Streaks in the image	• Imaging guide(s) and/or camera	• Clean the imaging guides.
• Reduced bar code recognition	cover(s) need to be cleaned.	• Clean the camera covers.
rates	• Camera(s) need to be calibrated.	• Calibrate the camera(s).
• Blurred images		See Chapter 6, Maintenance.
• Artifacts in the image

• Skewed documents	• Feeder needs cleaning.	• Clean the pick and drive tires.
• Multifeeds	• Pick, drive and/or separation tires	• Clean the separation roller.
• Feeder jams	need cleaning.	See Chapter 6, Maintenance.

• Transport jams	• Transport needs cleaning.	• Clean the transport area.
• Page frame errors	• Page sensors need cleaning.	• Clean the sensors.
		See Chapter 6, Maintenance.

Entry/exit sensor errors	Transport sensors need cleaning.	Clean the sensors.
		See Chapter 6, Maintenance.

Feeder table does not	Feeder sensor needs cleaning.	Clean the sensors.
automatically lower after the last		See Chapter 6, Maintenance.
page is fed

Image is too dark	Camera(s) need to be calibrated.	Calibrate the camera(s).
		See Chapter 6, Maintenance.

Slippage of documents or	• The pick and/or drive tires are	Clean and/or replace the pick,
multifeeds	worn out.	drive and/or separation tires.
	• The feed rollers need cleaning.	See Chapter 6, Maintenance.

Color image lacks fidelity	Camera(s) need to be calibrated.	Calibrate the camera(s).
		See Chapter 6, Maintenance.

Scanner throughput has	Tires on the pick and drive rollers	Confirm pick and drive rollers/tires
decreased	are installed incorrectly.	are installed properly. See Chapter
		6, Maintenance.

Dog-earring pages	The straight pass-through door is	Confirm the straight pass-through
	not fully or completely closed.	door is fully closed. If the problem
		persists, contact Technical
		Support.

A-61662 October 2011

7-3

Image 71

Kodak 9090DC, 9125DC, 9150DC, 9090DB manual Error Message Possible Cause Possible Remedy, Image and Feeding

Contents

Page User Precautions Safety United States Japan Environmental informationEuropean Union Acoustic emission EMC statements European Union Peoples Republic of China KoreaPage Overview Contents What’s in the box Front view Scanner components Standard Exit Deflector Lightweight Exit Deflector Page Page Rear view Contents Installing the exit deflector Installation Installation with a USB connection Installation with an optional Scsi connection Page Getting Started Maximum thickness Getting your documents ready to scan Manually feeding documents Select the Accelerated Scanning tab Accelerated scanning VRS only Control Panel and Ngenuity Operator Utility Control panel Status Door, Maintenance and Manual Feed Steady on Maintenance LED Scanner state Off not litSlow blinking Fast blinking Custom functions Clean Print HeadFeeder table Down/Set For more information, see , Advanced Features Batch Control Ngenuity Batch Counter Ngenuity Operator Utility Ngenuity Operator Utility main screen Scanner menu Menu bar Feature Access Help menu ScannerDetails, Feature AccessUnlock and the Help Home screen Page Resetting the maintenance reminders Settings button Volume can be set to Mute, Low, Medium or High Advanced settings Page Reminder Range Default Maintenance button Advanced Properties dialog box Advanced Features Accessing Advanced features Advanced Properties dialog box Color screen Page Rotation screen Preferences Black & White SettingsPage Document Conflicting Controls Resolution Camera Modes Multifeed screen Page About screen Maintenance Sensors Cleaning suppliesMaintenance Recommended Range Symptoms Glass Camera Covers / Imaging GuidesPage Cleaning the pick and drive rollers Cleaning the separation roller Page Cleaning the imaging guides and camera glass covers Imaging guide removed Camera cover Lamp Cleaning the sensors Exit sensor Test Batch Cleaning the transport Replacing tires Replacement procedures Guides Replacing the preSeparation pad Replacing the imaging Camera calibration Page Supplies and consumables Accessories CAT No Clearing a document jam Troubleshooting Symptom Cause Remedy Installation/Setup/Connectivity Problem solving Image and Feeding Error Message Possible Cause Possible Remedy Contacting Service Appendix a Specifications Operating system RecommendedMinimum Installing the front page imprinter and ink cartridge Appendix B Installing and Using the Imprinter Specifications Installing the front page imprinter and ink cartridge Center position Removing the front imprinter Installing the back page imprinter and ink cartridge Removing the back imprinter Subject Specification MaintenanceInk cartridge specifications Print head Cleaning the ink cartridge Additional print head CleaningSpit pad replacement Print positions Carriage tab Click Text Controls Counter Date & Time Example Format Code Special Content Code Example Page Increment on Patch Code Reset on Patch CodeIncrement on Patch Code and Reset on Patch Code options are Patch Code options Contents Page Appendix D Glossary Appendix E Patch Code Information KEY Numeric code Graphical Pattern Comment Key for Graphical Pattern Description Patch Patch codesPatch