40 www.kodak.com/go/support
Troubleshooting and support
Screen messages
Screen message Try one or more of the following
File is bad.
(usually preceded by the file name.
For example:
xxx_xxxx.JPG file is
bad
)
The frame is unable to display the picture or video because
the file is corrupted or it’s an unsupported file format (see
page42).

NOTE: HD videos are not supported. An MOV video, in HD, will

not play even though the MOV format is supported.

Create file failed. The device (memory card, USB drive, etc.) you are trying to
copy to is protected.
■See your device documentation to remove write
protection.
■Insert or connect a different device.
Write failed. Select another
location.
The frame was unable to copy the picture.
■Insert a different card or device (page9).
Unable to create file. Device write
protected or full.
The frame was unable to copy the picture.
■Insert a different card or device (page9).
■Remove write protection, unlock card.
■Delete pictures from card (see page25).
Disk full.