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Customer support
The Virgin Mobile customer support department
may be accessible directly from your phone when
you dial a number such as *611 (check with Virgin
Mobile). They can answer questions about your
phone, phone bill, call c overage area, and specific
features available to you, such as call forwarding
or voicemail.
For questions about the phone features, refer to
the materials provided with your phone, or visit
www.kyocera-wireless.com.
For additional questions, you may contact the
Kyocera Wireless Corp. Customer Care Center in
any of the following ways:
• Web site: www.kyocera-wireless.com
• Email: phone-help@kyocera-wireless.com
• Telephone: 1-800-349-4478 (U.S. and Canada)
or 1-858-882-1401.
Customer support phone numbers are also
available in the following countries.
Before requesting support, please try to reproduce
and isolate the problem. When you contact the
Customer Care Center, be ready to provide the
following information:
• The name of your service provider
(Virgin Mobile).
• The actual error message or problem
you are experiencing.
• The steps you took to reproduce the problem.
• The phone’s electronic serial number (ESN).
To find the ESN select Menu → Phone Info.
Qualified service
If the problem with your phone persists, return the
phone with all accessories and packaging to the
dealer for qualified service.
Become a product evaluator
To participate in the testing and evaluation of
Kyocera Wireless Corp. products, including cellular
or PCS phones, visit beta.kyocera-wireless.com.
093 453 037
Kyocera Wireless Corp.
10300 Campus Point Drive, San Diego, CA 92121
U.S.A.
Visit us at www.kyocera-wireless.com
To purchase accessories, visit
www.kyocera-wireless.com/storeArgentina: 0-800-666-0052
Australia: 800-507-000
Brazil: 0-800-55-2362
Chile: 800-43-1212
Colombia 01-800-700-1546
India: 1-600-331121
(from MTNL/BSNL phones)
Mexico: 001-866-650-5103
New Zealand: 0-800-990-100
Panama: 001-800-201-1984
Peru: 0-800-51-934
Puerto Rico: 1-866-664-6443
Venezuela: 0-800-100-2640