Lantronix UBX4100 Technical Support

Troubleshooting

Technical Support

If you are experiencing an error that is not described in this chapter, or if you are

unable to fix the error, contact us as follows:

Technical Support US

Check our online knowledge base or send a question to Technical Support at

http://www.lantronix.com/support.

Technical Support Europe, Middle East, Africa

Phone: +49 (0) 89 31787 817

Email: mailto:eu_techsupp@lantronix.com or mailto:eu_support@lantronix.com

Firmware downloads, FAQs, and the most up-to-date documentation are available at:

http://www.lantronix.com/support

When you report a problem, please provide the following information:

 Your name, and your company name, address, and phone number

 Lantronix model number

 Software version

 Description of the problem

 Status of the unit when the problem occurred (please try to include

information on user and network activity at the time of the problem)

UBox User Guide 57

Contents

Main UBox USB Device Server User Guide Model UBX4100 Trademark Copyright Contacts Revisions Contents Page Figures Tables 1: Using This Guide Purpose and Audience UBox User Guide 7 Summary of Chapters The remaining chapters in this guide include: Chapter Description 2: Introduction Model and Part Numbers Compatible USB Devices Connectivity to USB Devices Page 3: Installing the UBox Installing the UBox Hardware Step 1- Connect the UBox to Your Network Step 2 - Connect the UBoxs Power Supply and Read the LEDs SYSTEM USB Installing the UBox Software Uninstalling the Lantronix UBox Software 4: Using USB Devices on the Network Overview Using the Connect and Disconnect icons Using the Auto Connect feature for printers Connecting Your USB Device Step 1 - Connect a USB Device to the UBox Page Step 2 Connect a Networked USB Device UBox User Guide 17 Page Step 3 - Disconnect Your USB Device(s) Using Multiple UBoxes and USB Devices Compound Devices One UBox with Multiple Users Multiple UBoxes and USB Devices Other Ways to Connect and Disconnect USB Devices Using the UBox System Tray Auto Connecting Printers Page Page Using Forced Device Disconnect Using Multi-and Single-User Connect Modes Device Status UBox User Guide 27 Status Description Separating Compound Devices Types of USB Devices Separating Compound Devices 5: Changing the UBox's Settings Overview Viewing UBox Settings Page Editing Server Settings: Access Tab UBox User Guide 31 Page UBox User Guide 33 Editing Server Settings: Network Tab Page Editing Server Settings: USB Device Configuration Tab Page The following information displays at the top: 4. Update the following settings as desired: UBox User Guide 38 Applying, Canceling, or Removing Server Settings Restoring Default Settings Updating the UBox's Firmware Page Overriding Server Network Settings Refreshing Data UBox User Guide 43 6: Changing Local Software Settings Updating Personal Communication Settings Page Updating Server Access Settings Viewing or Removing Device Passwords Switching Between Sets of UBoxes 7: Troubleshooting Before You Begin Troubleshooting: Status Lights SYSTEM NETWORK 1 2 3 1 2 3 Boot-Up SYSTEM Status Light 1 SYSTEM Status Lights 2 and 3 UBox User Guide 51 USB Status Lights 1-4 UBox User Guide 52 Troubleshooting: UDP Ports Troubleshooting: Network Issues Communication Between your PC and the UBox Firewalls Final Step Resetting the UBox Hardware Power-Cycling or Using the Reset Button Rebooting the UBox into Safe Mode Using the Reset Button Troubleshooting: USB Devices Technical Support A: Status Light Behavior Status Light Behavior Stage Status Troubleshooting UBox User Guide 59 Status Light Behavior Light Color Status UBox User Guide 60 B: Configuring the Windows XP Firewall Step 1 - Determine Which Version of Windows XP is Installed on Your Computer Step 2 Access Your Firewall Software (Windows XP and XP Service Pack 1 Only) Page Page Page Page Page Page C: Compliance FCC Compliance CE Mark Declaration of Conformity Canada Digital Apparatus EMI Standard VCCI Page D: Lantronix Software License Agreement Lantronix Software License Agreement E: Lantronix Warranty http://www.lantronix.com/support/warranty/index.html