| TROUBLESHOOTING |
| QUALIFIED TECHNICIANS ONLY |
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| Unplug Appliance Before Performing Any Troubleshooting or Maintenance | |||
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| PROBLEM | CAUSE(S) | SOLUTIONS | |
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| 4. Blowers will not operate when the ON/OFF start button | A) There is no power to the stove. | A) Check that the stove is plugged in to the wall | |
| is depressed. |
| outlet. | |
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| B) There is no power to the control board. | B1) Check if the house circuit breaker has tripped. |
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| B2) Check the wire connections on the high limit |
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| thermal switch and control board. |
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| 5. There is soot or ßy ash in the house. | A) The window is being cleaned when the stove is | A) Turn down the room air blower or turn off stove before | |
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| operating. | cleaning to prevent dispersion of ash and soot into the |
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| room. |
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| B) There is leakage at the joints between the exhaust | B) Seal up any leaks in the exhaust system with room |
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| blower, connection or exhaust pipe connections. | temperature vulcanizing high temperature silicone sealer |
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| This will be evidenced by dust on the impeller of | (RTV). |
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| the room air blower, and in the heat exchanger |
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| area. |
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| C) The vacuum cleaner is leaking. | C) DO NOT use a standard household vacuum or Òshop |
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| vacÓ as the Þlters will leak the Þne particles of ash. Clean |
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| the stove with an approved ash vacuum ONLY. |
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| 6. Stove acts as if a Þre is present when there is not a Þre | A) Excessive sun light may be shining directly into | A) Block excessive sunlight. Call authorized Lennox | |
| in the grate. | Þrebox from window. | Hearth Products dealer if problem persists. | |
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| 7. Stove will not light. | A) The igniter element may have failed. | A) Check igniter element fuse in rear stove compartment. | |
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| Call your authorized Lennox Hearth Products dealer. See |
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| Lighting Procedure Without Igniter, Page 21. |
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| B) There is not enough pellets in the UltraGrate. | B) Prime the feed system (see Initial |
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| 8. Fault | A) Photoeye not detecting ßame. | A) Check connection at control board following yellow | |
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| wires to all connectors. Inspect and clean photoeye Þlter, |
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| if necessary. |
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| B) Stove has run out of fuel. | B) ReÞll hopper. |
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| C) A disk has tripped / pressure switch. | C) Blower intake, exhaust passages and / or venting |
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| system needs cleaning (follow routine and annual |
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| maintenance procedures). |
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| D) Door switch not engaged, stopping pellet feed | D1) Have dealer check operation to determine if adjust- |
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| (ProÞle¨ 30 | ment or replacement is necessary. |
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| D2) If this does not correct the problem contact your local |
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| authorized Lennox Hearth Products dealer. |
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| 9. Blowers run continuously | A) Wire harness and/or control board has been dam- | A) Contact your local authorized Lennox Hearth Products | |
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| aged Ð unplug stove and contact dealer. | dealer. |
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| 10. All lights on control are on but nothing happens | A) When using a thermostat. Thermostat not call- | A) The lights on the control board remain on even when | |
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| ing for heat. | the thermostat is not demanding heat. When the thermo- |
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| stat demands heat the stove will begin to operate. |
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| B) If not using a thermostat - Check thermostat |
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| jumper | B) Ensure that the thermostat jumper at terminal block is |
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| installed and making good contact. |
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34 | NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE |