Symptom

Remedy

No power.

Your DVD player has no picture.

No sound or only a very low-level sound is heard.

Distorted sound.

The REMOTE CONTROL unit does not work.

No buttons operate (on the main set and / or the REMOTE CONTROL unit).

The left and right sounds are unbalanced or reversed.

Rear speakers and center speaker can- not be adjusted individually.

Loud hum or noise is heard.

No sound is heard from the center speaker.

The system does not operate properly.

1.Is the power cord firmly plugged into the power outlet? Insert the AC power plug securely into the power outlet. Make sure your outlet has power, you can check this by plugging a lamp into the outlet to see if it works.

2.Is the main power switched to off? Flip it to ON.

3.One of the safety mechanisms may be operating. In this event, unplug the player from the power outlet briefly and then plug it in again to reset the set.

4.Your set’s fuse may have blown.

5.Unscrew the fuse cover & check the fuse.

6.Replace only with same 1.25AL slow blow 250V “T” type glass fuse. See page 12 for more information.

Make sure your DVD’s video cable is plugged into your TV set. This Home Theater only improves the sound of your DVD player, it does not affect the video at all. Also select the correct VIDEO INPUT on your TV.

1.Check that the speakers and components are connected securely and correctly, make sure the stripped end of each speaker wires does not touch each other to avoid short-circuit of the speaker wires (see Pages 7 & 8). Also check speaker volume (see Pages 11 & 12).

2.Make sure your source (DVD or other) is plugged in and operating. Also check that component’s booklet, maybe you need adjust that component.

3.Check and make sure your DVD’s sound output is set to analog. For some DVDs, if the sound output is not set to analog, the audio cables may not be active and there will be no sound output.

4.Make sure that you have selected the correct source on the system (DVD or other source, according to which audio input jacks are connected).

5.Adjust the set’s MASTER volume or the SUBWOOFER’s volume settings on the front of the HOME THEATER or on the remote, also adjust the volume of the input source.

6.Ensure the MUTE button is not pressed on the HOME THEATER remote (If yes, press the MUTE button again).

7.The audio or speaker connecting wires are damaged. Replace them with new ones.

1.Check if the batteries are installed with the correct polarities (+ and –).

2.If the batteries are weak or dead, replace them with new ones (size “AAA”).

3.Point the remote control unit at a distance of less than 20 feet from the main unit of the HOME THEATER system.

4.Remove any obstacles between the remote control unit and remote control sensor.

5.If the battery terminals are dirty or corroded, clean them with sandpaper.

Press the POWER button on the back of the MAIN SET to turn the set ON. Then press the ON/STANDBY button on the main set or on the REMOTE. The HOME THEATER may not be operating properly due to lightning, static electricity, or some other external factors. Reset the player by disconnecting the power plug and then re-connecting it before calling customer service. Also check the Fuse. See page 12.

Check that the speakers and components are connected correctly and securely.

During 2.1 channel operation, these speakers cannot be adjusted individually, you can raise or lower the volume level of the whole set by pressing the MASTER VOLUME + or – button. To adjust these speakers individually, set to 5.1 channel sound output mode.

1.Check that the speakers and components are connected securely.

2.Insert all wires firmly, follow the pages 7 & 8.

Loud hum usually means a plug is not fully seated into the jack.

1.Make sure the Center speaker’s volume is set to a normal level (see Page 11).

2.Adjust the center speaker volume by pressing the volume control buttons of the center speaker on the REMOTE (see Page 11).

3.If you are listening to 2.1 channel output mode, only 2 front speakers plus the subwoofer will have sound.

Double check if input & output jacks were inserted properly. Also ask a friend to help you before calling customer service.

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Lenoxx Electronics HT3917 manual Symptom Remedy