24X Paper Jam message displays, Paper jammed over the Pass Thru Sensor. (X=The printer displays the value of X for the paper tray where the error occurs. Example: 242 is a Paper Jam Tray 2)
| FRU | Action |
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1 | Pass Thru Sensor and Flag | The tray x option system board did |
| Assembly | not detect a piece of paper actuating |
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| the pass thru sensor. Remove any |
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| jammed sheets of paper from the |
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| printer and check the pass thru |
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| sensor and flag for proper operation |
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| by running the appropriate Tray |
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| Sensor Test from the diagnostics |
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| menu. If the test fails, check the |
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| sensor for correct installation and the |
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| flag for proper operation. Also check |
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| the sensor cable to make sure it is |
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| correctly connected to the option |
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| system board. If incorrect, replace |
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| the tray x option pass thru sensor |
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| assembly. |
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2 | Power Takeoff Shaft and | Check these parts for signs of |
| Spring, Bevel Gear, | broken or damaged parts, |
| Feedroll Gear, Drive Roll | contamination on the drive rollers or |
| Assembly, Wear Plate, | wear plate and wear or damage to |
| Drive Shaft Bearings and | the drive shaft bearings. Check the |
| Skewed Backup Roller | drive roll assembly and skewed |
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| backup roller for signs of wear, slick |
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| spots, material buildup, and oil or |
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| grease on the rollers. Also check for |
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| proper operation of the paper |
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| aligning assembly. Repair or replace |
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| parts as necessary. |
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