8Touch Submit.
9Touch .
Solving print quality problems
The information in the following topics may help you solve print quality problems. If these sug gestions still do not
correct the problem, contact Customer Support. Yo u may have a printer part that requires adj ustment or replacement.
Isolating print quality problems
To help isolate print quality problems, print the print quality test pages:
1Turn the printer off.
2Load Letter‑ or A4‑size paper in the tray.
3Hold down
2
ABC
and 6
MNO while turning the printer on.
4Release the buttons when the screen with the progress bar appears.
The printer performs a power‑on sequence, and then the Configuration menu appears.
5Touch the down arrow until Print Quality Pages appears.
6Touch Print Quality Pages.
The print quality test pages print.
7Touch Back.
8Touch Exit Configuration.
Blank pages
These are possible solutions. Try one or more of the following:
PACKING MATERIAL MAY BE ON THE PRINT CARTRIDGE
Remove the print cartridge and make sure the packing material is properly removed. Reinstall the print cartridge.
THE TONER MAY BE LOW
When 88 Cartridge low appears, order a new print cartridge.
If the problem continues, the printer may need to be serviced. For m ore information, contact Customer Support.
Troubleshooting 271