Action Yes No
Step 2
aCheck if the printer is plugged in and turned on, and if Ready appears
on the printer display.
bResend the print job.
Do the jobs print?
The problem is solved. Go to step 3.
Step 3
If an error message appears on the printer display, then clear the message.
Note: The printer continues to print after clearing the message.
Do the jobs print?
The problem is solved. Go to step 4.
Step 4
aCheck if the ports (USB, serial, or Ethernet) are working and if the
cables are securely connected to the computer and the printer.
Note: For more information, see the setup documentation that
came with the printer.
bResend the print job.
Do the jobs print?
The problem is solved. Go to step 5.
Step 5
aTurn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
bResend the print job.
Do the jobs print?
The problem is solved. Go to step 6.
Step 6
aRemove, and then reinstall the printer software. For more
information, see “Installing the printer” on page 52.
Note: The printer software is available at
http://support.lexmark.com.
bResend the print job.
Do the jobs print?
The problem is solved. Contact customer
support.
Troubleshooting 326